Job Description

What is the opportunity?

The Senior Manager Process Transformation & Delivery will be responsible for driving strategic initiatives within Wealth Management Global Operations (WMGO). This role involves developing, managing, and executing key projects that align with the WMGO’s long-term goals.  This role requires a seasoned leader who can navigate ambiguity, communicate effectively across levels, and deliver measurable outcomes. The ideal candidate will possess strong analytical, project management, and leadership skills to ensure the successful implementation of initiatives that enhance operational efficiency, client experience, and business growth while enabling the Transformation Management Office (TMO) new ways of working.

What will you do?

Strategic Planning and Execution:

Collaborate with senior leadership to identify, prioritize, and execute strategic initiatives that align with WMGO's objectivesDevelop comprehensive project plans, including timelines, milestones, and resource allocationAdhere to the transformation management office (TMO) new ways of working (Planview, 3 in a box model, OKRs, etc.)

Functional Decomposition & Business Architecture:

Document and leverage a comprehensive view of WMGO Functional DecompositionEnsure key programs enable the evolution of WMGO business architecture in a scalable manner aligned with long-term goalsDevelop and communicate a vision for the future state across multiple programs impacting WMGO

Project Lead:

Lead and provide governance to WMO teams on specific initiatives providing guidance, motivation, and support to achieve project goalsFoster a culture of collaboration, innovation, and continuous improvement.

Stakeholder Engagement:

Act as a liaison between cross-functional teams, including operations, technology, compliance, and client services, to ensure alignment and effective communication.Develops and maintains working relationships that embraces a strong internal business partner and external client mind-set to effectively communicate and build rapport with senior leaders, project champions, sponsors, and business partners.Develop and create engaging presentations, findings and recommendations to senior management and stakeholders.

Data Analysis and Insights:

Conduct in-depth analysis of market trends, client needs, and operational performance to identify opportunities for improvement and drive simplificationUse data-driven insights to inform decision-making and measure the success of initiativesProcess Mapping and Optimization

Process Improvement:

Identify inefficiencies in current processes and recommend solutions to optimize workflows and enhance productivityGoverns the lifecycle of new solutions from idea creation to implementation and supportImplement best practices and innovative approaches to improve client satisfaction and operational outcomes

Risk Management and Compliance:

Ensure all initiatives comply with regulatory requirements and audit guidelinesProactively identify and mitigate risks associated with strategic projects

What do you need to succeed?

Must have:

Post-Secondary Education – BCom/ BA / BSc / BEng or equivalent work experiencePMP, Scrum Master CertificationLSS Belt and/or Agile project experience, Planview5+ years of experience in strategy, project management, or operations within the financial services industry, preferably in wealth management or global operationsAdvanced level MS PowerPoint skills in creating engaging presentation materialsStrong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable strategies.Exceptional communications and change management skills; comfort presenting to executive level leadership; demonstrated skill at producing succinct and factual documentation/content to guide discussions and decision-making.Strategy, Project Management, Time Management, Organizational and Leadership skills and drive to deliver on the program’s objectives

Nice-to-have

MBA, CFA, CPAPrior Wealth Management experienceWealth Management Business KnowledgeAdvanced understanding and experience of RBC’s Agile, iWF, and Business Agility project management frameworks and tools (e.g., MS Project, Jira, Leankit, Confluence)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to take on progressively greater accountabilities            

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-23

Application Deadline:

2026-02-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.