**About the Role:** **Grade Level (for internal use):** 11 **The Team:** Customer Experience, a core capability within Market Intelligence, collaborates closely with the Revenue organization to deliver differentiated customer experience. This group supports our sales teams and business units by overseeing customer success, sales operations, and the implementation of commercial technologies. This includes tools such as Salesforce, alignment with targets in strategic growth areas, and driving accelerated growth by placing the customer at the center of all we do. Our focus on delivering a comprehensive customer experience. The Proposal & Customer Assessment Team, a core function within the Customer Excellence Organization, plays a critical role in supporting client engagements across both pre- and post-sales cycles. Our scope includes lead generation support, RFX responses, proposal development, due diligence questionnaires, risk assessments, audits, and the management of a wide range of customer inquiries. Our mission is to enable new revenue generation through efficient and high-quality RFX processes, while ensuring superior customer satisfaction by delivering accurate, relevant, and compelling information throughout the customer lifecycle. Serving a diverse global client base, we remain firmly committed to a client-first approach, consistently aligning our efforts with customer needs and business objectives. This role is about leading the shared capability within the team that encompasses multiple support functions that enable the team to deliver to our clients and internal stakeholders in effective and efficient way. **Responsibilities and Impact:** Lead the Shared Capability Group, overseeing end-to-end planning and execution of critical enablement initiatives, including the design and governance of templates, internal and external portals, case routing frameworks, knowledge management systems, and issue-tracking mechanisms. This group plays a pivotal role in ensuring teams have timely access to accurate and comprehensive information from the outset, enabling efficient and high-quality resolution of client inquiries. The role requires close partnership with cross-functional stakeholders, a deep understanding of client requirements, and strong familiarity with diverse operational workflows to drive alignment, consistency, and continuous improvement across the organization. + Define and execute the shared capability strategy aligned to business priorities and customer excellenceobjectives. + Design, standardize, andmaintaincore tools and frameworks to support pre- and post-sales client engagements. + Enable seamless information flow by ensuring content accuracy, accessibility, and governance across systems. + Partner with Sales, Legal, Risk, Compliance, Operations, and Technology teams to align workflows and requirements. + Optimizeend-to-end processes to improve efficiency, consistency, and turnaround times for client inquiries. + Establish governance, SLAs, and performance metrics to track effectiveness and drive continuous improvement. + Lead change management and adoption of new tools, processes, and best practices. + Serve as an escalation point for complex or high-impact issues, ensuringtimelyresolution with a client-first mindset. + Foster a culture of collaboration, accountability, and operational excellence within the team. What We’re Looking For: + 8–10 years of relevant experience, with a strongtrack recordof leading or managing shared capability or enablement functions in complex, cross-functional environments. + Provenexpertisein process design, governance, and workflow optimization, particularly within client-facing or pre- and post-sales operations. + Demonstrated ability to partner and influence across Sales, Legal, Risk, Compliance, Operations, and Technology teams. + Deep understanding of client requirements and a consistent client-first mindset in delivering scalable, high-quality solutions. + Hands-on experience designing and governing templates, portals, knowledge management systems, case routing, and issue-tracking frameworks. + Strong analytical, problem-solving, and communication skills, with the ability to translate complex requirements into practical outcomes. + Ability to balance strategic thinking with execution, driving continuous improvement in a fast-paced, evolving environment. **Competencies** _:_ + Strategic Leadership & Execution-Ability to set direction for shared capabilities while driving disciplined execution and measurable outcomes. + Stakeholder Partnership & Influence-Strong capability to collaborate, align, and influence cross-functional and senior stakeholders across the organization. + Process Design & Operational Excellence-Expertisein designing, governing, andoptimizingend-to-end workflows to improve efficiency, consistency, and quality. + Customer-Centric Mindset-Deep focus on understanding client needs and delivering solutions that enhance customer experience and satisfaction. + Change Management & Adoption-Proven ability to lead change, drive adoption of new tools and processes, and embed best practices at scale. + Analytical Thinking & Problem Solving-Strong data-driven approach to diagnosing issues, evaluating options, and implementing effective, sustainable solutions. **About S&P Global Market Intelligence** At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . **What’s In It For** **You?** **Our Mission:** Advancing Essential Intelligence. **Our People:** We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries **Global Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. **Recruitment Fraud Alert:** If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (https://www.spglobal.com/content/dam/spglobal/corporate/en/documents/careers/Corp\_0525-Recruitment-Fraud-Alert.pdf) . ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.  **US Candidates Only:** The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf ----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group) **Job ID:** 323667 **Posted On:** 2026-01-30 **Location:** Gurgaon, Haryāna, India