Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

DescriptionMinimum qualifications: 5+ years of relevant work experience in external affairs, partner management, strategic advocacy, or other related field  4+ years of leading cross-functional work Up to 30% travel or as neededExternal and Internal Relationship Management experienceExperience developing long-term community investment strategies aligned with corporate goals and sustainable community impactAbility to collaborate with leadership, community partners, and employees to drive program success and shared valueAbility to represent United in high-visibility settings and deliver compelling presentations to senior leadership and external audiencesCommunity Relations experienceExperience leading end-to-end execution of community initiativesMust be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the positionQualificationsAbout the job: 

The Senior Manager - Community and Market Impact will be responsible for leading overall community impact and strategic partnerships within United’s Chicago hub community. This includes representing United in external engagements, managing contractual relationships with non-profit partners, and enabling how United “shows up locally” in United’s Chicago Hub community. This role will oversee the strategy, budget and stakeholder relationships for United community investments and partnerships in market. Individual leads internal stakeholder working teams and regularly interacts with and influences senior leadership, including key officers and other senior leaders within United Airlines. The role will work across numerous different stakeholder groups to drive United’s external strategy within the global/national partner portfolio. Cross-functional collaboration required with Managing Directors and Directors in market across key internal partners including Government Affairs, Sales, Operations, Corporate Communications, and other key teams internally.

Core accountabilities / key responsibilities: 

Partnership management and activation 

Manage portfolio of external partnerships aligned to team and corporate priorities Identify unique opportunities for partner activations that help achieve team goals Regularly evaluate partnership terms and identify prospects to drive stronger partnership and business value for United through partner relationshipsWhere applicable, facilitate introductions between nonprofit partners and United leaders, other businesses and/or employees 

Strategic market and community impact work 

Develop and execute strategic plans related to assigned partnersRepresent United externally, lead internal working team meetings, create market-specific initiatives that tie to team goals and identify competitive areas of opportunity in assigned region Track success metrics for all partners, volunteerism, and customer-focused initiatives 

Community investment asset management 

Oversee partner assets in ChicagoEngage externally with partners to build relationships that can be leveraged for United to impact United’s brand favorability and customer perception in market Assess leading nonprofits and other local corporations’ community engagement strategy for benchmarking and to identify best practices 

Cross-divisional collaboration 

Responsible for creating and executing cross-divisional workstreams focused on high impact competitive areas, including program and stakeholder management 

External industry engagement 

Optimize industry participation through executive networking to further United business strategic objectives at a local level Leverage partnerships to create platforms that provide the opportunity to deepen customer relationships, influence key opinion leaders and win hearts and minds at a local level 

Stakeholder Management 

Provide leadership and guidance for stakeholders in market, developing local personnel through enabling their continued growth and enhancing their external networks 
The base pay range for this role is $127,870.00 to $166,492.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.