Management Level

Senior Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.Apply systems thinking to identify underlying problems and/or opportunities.Validate outcomes with clients, share alternative perspectives, and act on client feedback.Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.Deepen and evolve your expertise with a focus on staying relevant.Initiate open and honest coaching conversations at all levels.Make difficult decisions and take action to resolve issues hindering team effectiveness.Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role 

At PwC's South Africa Technology & Innovation Centre (SATIC), a hub for technological advancement and innovative solutions, the Senior Manager, Business Service L&D for the UK territory. Responsible for leading the senior stakeholder engagements and daily operations of the Learning & Development practice, this role involves managing a diverse team and fostering an inclusive, engaging culture. The manager builds strong relationships with all stakeholders, ensuring alignment with the territory and Acceleration center        (SATIC’s) objectives. Focused on operational excellence, optimization and quality delivery, the role supports all PWC service lines driving innovation and leveraging technology to enhance all aspects of the learning and development service.  

Summary: 

The role of Senior Manager Business Service L & D Practice involves executing on the territory learning initiatives, driving innovation, and ensuring operational excellence. The candidate will engage with senior UK territory stakeholders, maintain compliance, and act as a trusted advisor to senior stakeholders, fostering a collaborative and inclusive culture of continuous improvement. The ideal candidate should have experience leading L&D programs in large organizations, with strong skills in strategic thinking, operational management, and stakeholder engagement. This role is perfect for someone passionate about driving change, managing a complex stakeholder environment, dealing with ambiguity and inspiring teams.Top of Form 

Qualifications / 

Certifications required: 

A relevant Bachelor's degree (NQF Level 6 or 7) in Human Resources, Education, Business Administration, Organisational Development, or equivalent  

A Diploma or Master's degree (NQF Level 8) in Leadership, Business Management (MBA) would be advantageous 

Experience required: 

5- 8 years’ experience in leading multi-disciplinary Learning and Development teams in a Global delivery environment. 

Proven track record in global in cultivating stakeholder relationship  

Responsibilities of role: 

Business Leadership 

 

Manage the daily operational service delivery of diverse, team of L&D professionals. 

Act as a trusted advisor to stakeholders. 

Champion innovation and challenge the status quo. 

Drive a culture of collaboration, inclusion, and openness. 

Support the growth of the Learning & Development through the introduction of new services and headcount 

Spearhead the development and execution of the L&D strategy aligned to firm-wide business goals and growth areas. 

Active member of the SATIC Business Service Management committee (Senior management team) 

 

Operational Excellence 

 

Manage offshore day-to-day operations: recruitment, allocations, development, and wellbeing. 

Ensure adherence to Service Level Agreements aligned to territory expectations 

Deliver monthly L&D reporting to track progress and outcomes. Enabling reporting at board and executive committees 

Ensure compliance with territory requirements and operational standards 

 

Workforce management 

 

Track utilization rates to ensure efficiency and balanced workloads. 

Establish quality measurement frameworks and SOPs to monitor service excellence. 

Define and track KPIs to measure impact, performance, and continuous improvement. 

Build scalable systems and processes that position SATIC as a benchmark for global L&D delivery. 

Develop data-led tools to measure delivery performance. 

 

 People & Performance Management 

 

Coach and mentor the SATIC L&D team. 

Handle performance issues, conduct reviews, and manage employee relations. 

Provide pastoral care, resolve team conflicts, and support wellbeing. 

Write end-of-year summaries, input ratings, and advocate for promotions through talent mapping. 

Drive team engagement through team days, regular L&D meetings, and check-ins. 

Lead teams through organizational and technological change. 

Develop structured change management plans to minimize disruption 

Act as a role model for adaptability and resilience. 

Ensure continuous improvement cycles are embedded in operations. 

Link L&D outcomes to business performance and client value. 

 

 

Stakeholder Engagement 

 

Communicate effectively with varied stakeholders and territory leaders. 

Actively drive collaborative outcomes and ensure effective team integration 

Act as communication conduit between local teams and UK stakeholders. 

Act as escalation point all matters relating to the service function 

 

Governance & Risk Management 

 

Ensure compliance with PwC policies, legal requirements, and regulatory standards. 

Proactively identify risks in delivery, resourcing, or employee relations and mitigate them. 

Establish escalation frameworks for sensitive issues. 

 

Continuous Improvement & Strategic Initiatives 

 

Coordinate development opportunities for the SATIC team. 

Promote best practices in processes and training. 

Lead and support SATIC-related initiatives that strengthen the centre’s role in PwC’s global network. 

Drive qualitative staff engagement and action planning. 

Adapt to rapid technological and business changes. 

Desirable skill sets  include: 

Skills 

 

Strategic thinking and planning 

Operational management 

Workforce planning and allocation 

Performance and people management 

Effective verbal and written communication 

Public speaking and presentation 

Relationship building 

Negotiation and conflict resolution 

Data analysis and interpretation 

Risk management and mitigation 

Continuous improvement methodologies 

KPIs and performance metrics tracking 

Creative problem solving 

Adaptability to technological and business changes 

Ability to deal with ambiguity 

Stakeholder management  

Characteristics 

 

Forward-thinking and proactive 

Understanding and supportive 

Resilient and adaptable 

Strong ethical standards 

Team-oriented 

Attention to detail 

Focused on achieving targets Passion for driving change 

Ability to inspire and motivate 

Championing innovation 

Diversity and inclusion advocacy 

Open to feedback and different perspectives 

Thoroughness in documentation and reporting 

Role related attributes: 

Strategic Leadership: Visionary approach to align L&D strategy with business goals. 

Operational Oversight: Management of daily operations and service delivery. 

Stakeholder Management: Acting as a trusted advisor and communication conduit. 

Innovation Advocacy: Champion for challenging the status quo and promoting innovation. 

Collaboration Promotion: Driving a culture of inclusion, openness, and teamwork. 

Continuous Improvement: Commitment to enhancing processes, outcomes, and service excellence. 

Compliance and Risk Management: Ensuring adherence to policies and mitigation of risks. 

People Development: Coaching, mentoring, and managing performance and wellbeing. 

Change Facilitation: Leading teams through organizational changes effectively. 

Global Perspective: Ability to integrate global standards and practices. 

Analytical Acumen: Utilizing data to track KPIs and evaluate performance. 

Ambiguity Navigation: Comfort with and adaptability to uncertain situations. 

Resilience and Adaptability: Demonstrating flexibility and strength in evolving environments. 

Result-Orientation: Focused on achieving measurable outcomes and business value. 

Industry Experience: 

Learning and Development (L&D) Experience: 

Experience in designing, developing, and implementing L&D programs and strategies. 

Proven track record in managing L&D teams, preferably in a large organization or a consulting firm. 

Experience with modern L&D technologies and platforms. 

Management and Leadership Experience: 

Several years in a leadership or senior management position, overseeing diverse teams and complex projects. 

Experience in leading organizational change and transformation initiatives. 

Operational Management Experience: 

Experience managing daily operations, particularly in settings with offshore or outsourced components. 

Familiarity with Service Level Agreements (SLAs) and compliance with operational standards. 

Business and Strategy Development: 

Experience in aligning L&D initiatives with broader business goals and strategic planning. 

Experience in driving new service offerings or expanding team headcount. 

Stakeholder Engagement and Relationship Management: 

Proven ability to work with and advise senior stakeholders, clients, and executives. 

Experience in change management and acting as a liaison between different business areas. 

Governance and Risk Management: 

Experience ensuring compliance with legal and regulatory standards within an industry. 

Experience in identifying risks and developing mitigation strategies. 

Industry Specific Knowledge: 

Relevant experience within the specific industry of the organization (e.g., consulting, technology, finance), understanding its challenges, trends, and operational nuances. 

Familiarity with specific compliance requirements of the industry sector. 

Global and Cross-Cultural Experience: 

Experience working in or managing global teams and understanding cross-cultural dynamics. 

Adaptability to different regional business practices and compliance requirements. 

 

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Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

February 4, 2026