Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$108,800 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Payments Investigations:

Lead and manage a team of 65+ Payment Professional in Canada, Singapore and India responsible for global investigations for incoming and outgoing SWIFT MT and ISO 20022 (MX) messages (e.g., MT103, MT202 COV, pacs.008).Oversee resolution of exceptions, returns, NACKs, and claims (e.g., fraud, duplicate payments, recall requests) in compliance with SWIFT, AML, and bank policy.Drive root cause analysis (RCA) and implement remediation for recurring payment issues or client-impacting errors.

Help Desk Operations:

Manage 24/6 support model for SWIFT-related inquiries from clients, internal desks, and FI correspondents.Ensure service-level agreements (SLAs) are met and high client satisfaction maintained.Lead escalation protocols, issue triage, and provide senior-level support for complex or high-value issues.

Leadership & Strategy:

Define KPIs and operational performance metrics for help desk and investigations teams.Develop and execute team strategies aligned with global payment modernization initiatives (ISO 20022, CBPR+, etc.).Hire, mentor, and develop staff, fostering a culture of continuous improvement and client-first mindset.Work with larger GPDO team, including Deposit Operations, Wire Payment Operations, Sanction Transaction Group, Senior Industry Leads, Payment Controls Team (Lynx FMI , Payments Canada, Bank of Canada) Payments Risk and Compliance to create and develop strategies around Employee experience, Client Experience and Shareholder value.

Risk, Controls & Governance:

Ensure controls are in place and effective to mitigate operational, regulatory, and reputational risk.Serve as key liaison for audits, compliance reviews, and regulatory inquiries (e.g., SWIFT CSP, MAS, OSFI, FINTRAC, OCC, FED).Contribute to policies and procedures for payment exception handling and customer complaint resolution.

Collaboration & Transformation:

Partner with product, technology, sanctions compliance, AML, and operations teams to enhance automation and exception resolution flows.Provide SME input into payment system upgrades, platform migrations, or process reengineering projects (e.g., AI case triage, RPA).Represent the firm in external SWIFT forums or industry working groups as needed.

Qualifications:

Bachelor’s degree required; advanced degree or professional designation (e.g., CAMS, ACAMS, CTP, PMP) is a strong asset.5-10+ years of experience in global payments operations, with direct leadership of SWIFT investigations or client services.Deep knowledge of SWIFT messaging standards (MT and ISO 20022), correspondent banking, and cross-border wire processing.Familiarity with AML/sanctions screening and payment compliance procedures.Experience managing operational teams, setting KPIs, and leading through change in a high-pressure environment.Strong communication, conflict resolution, and stakeholder management skills.Experience with case management platforms (e.g., Intellitracs, PMG, SWIFT GPI etc) is an asset.Strong analytical mindset, with ability to interpret data and identify trends or process bottlenecks.

Preferred Experience:

Experience in a G-SIB, global transaction bank, or high-volume FI payments hub.Exposure to Fedwire, CHIPS, LYNX, TARGET2, or other real-time gross settlement (RTGS) systems.Familiarity with SWIFT gpi, Universal Confirmations, and case resolution standards (CAMT messages).

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet