At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express—uniquely positioned to support every business unit and customer across the enterprise. Each year, we power billions of transactions through our global payments network, enabling Issuing and Acquiring businesses in more than 170 markets.

Our Token Solutions team delivers secure, resilient, and high-performance tokenization capabilities that power digital payments across the globe.

The Senior Manager – Digital Product Management, Token Operational Effectiveness will play a critical role in ensuring the reliability, precision, and scalability of American Express Token Solutions.

This leader will drive operational excellence by developing frameworks, testing programs, monitoring mechanisms, and controls that proactively detect and prevent issues before they result in impacts to our partners.

The ideal candidate combines a strong UAT/testing background, a customer first mindset, robust analytical skills and experience with the enterprise payment ecosystem. Working knowledge of API’s and system architecture is essential.

This will be a fast paced position that requires a multi-disciplinary resource to excel and deliver on our mission statement: Set the quality standard within the network product organisation.

How will you make an impact in this role?

Collaborate with engineering, product, and platform delivery teams to ensure readiness and quality across all integration touchpointsEstablish and embed standardised testing processes for all feature deliveryLead UAT and sandbox testing programs to validate capabilities prior to production release, ensuring consistent end-to-end performanceTrack and report testing status across all initiativesDrive partnership with production support to establish feedback cycles, ensuring product performance problems are addressedLead root cause analysis where issues are identifiedOwn the creation and management of test data across token service ecosystemsChampion automation, simplification, and process optimization initiatives to enhance reliability and reduce manual interventionMaintain clear documentation and traceability for all testing, issue management, and system enhancement activitiesBuild a culture of ownership, accountability, intellectual curiosity and continuous learning

Minimum Qualifications

Extensive experience in testing, product operations, payments, digital platforms, or technical deliveryDemonstrated experience with User Acceptance Testing (UAT) frameworks, including the design, execution, and governance of structured test cyclesStrong experience of production testing methodologies, including release validation, regression testing, performance testing, and controlled deploymentAnalytical mindset: Ability to leverage data to detect trends, performance issues, and optimization opportunitiesOperational rigor: Strong track record of executing complex operational programs with precision, speed, and attention to detailProblem-solving ability: Proactive approach to identifying, diagnosing, and mitigating issues before they escalateRelationship building: Ability to build trusted partnerships across cross-functional and external stakeholder groupsPrioritisation: Strong ability to balance competing priorities in a dynamic, fast-moving environmentIntellectual curiosity: Eagerness to explore new tools, processes, and innovative approaches to improve operational performanceLeadership & influence: Demonstrated ability to drive alignment, contribute to team development, and promote a culture of excellenceTechnical fluency: Across digital payments infrastructure, APIs, platform integrations, and system workflows

Preferred Qualifications

Payments industry experience

Knowledge of network tokenization, digital identity, B2B payments, or wallet ecosystems

 

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.