Senior Manager, UX Design - Design Operations
Walmart
Position Summary...What you'll do...Senior Manager, Design Operations – Design Team
Location: Bentonville, AR
About the Team
Join our award-winning design team and help shape the future of retail. Our mission is to bring dignity and access to all through design excellence—regardless of zip code or bank account. We design compelling experiences that improve the daily lives of millions of customers, whether at home, in-store, or on the go.
As part of the design team at the forefront of retail innovation, you'll help build best-in-class experiences that drive continuous improvement for one of the world’s largest companies. If you're motivated by complex challenges and want to redefine commerce and consumer services, a design role at Walmart could be the opportunity you’ve been looking for.About the Role
As a Senior Design Operations Manager, you will lead high-impact initiatives that enhance the performance, clarity, and cohesion of our world-class Design organization. You’ll be responsible for building and mentoring design ops practitioners, crafting strategic workflows, and ensuring the delivery of high-quality work across the team. You will also be accountable for shaping how design integrates into the broader product development lifecycle, driving operational excellence, and influencing product roadmaps in collaboration with 4ITB partners.You’ll sweep us off our feet if you have…Expertise in design operations, with experience streamlining cross-functional collaboration and driving large-scale initiatives with measurable impact.A track record of mentoring and developing teams while translating organizational goals into clear, tactical priorities.Proven experience managing portfolios of high-quality work while operating at both strategic and tactical levels.An ability to inspire others with a strong point of view, excellent communication skills, and a passion for storytelling through data, design, and results.A deep understanding of how to balance short- and long-term goals, prioritize autonomously, and guide team execution across multiple workstreams.Strong familiarity with design systems, team workflows, and tools that support seamless cross-functional delivery.Experience in building inclusive, high-performing teams and fostering a culture of psychological safety, learning, and continuous improvement.You’ll make an impact by:Leading high-priority initiatives that improve how the Design team operates, collaborates, and delivers value.Facilitating effective, scalable processes that enable clear communication and alignment across disciplines.Driving operational strategies that ensure design work is timely, impactful, and aligned with business goals.Playing a key role in Design leadership forums, bringing a systems-thinking approach and taking on responsibilities beyond your core remit.Guiding the team to make informed tradeoffs using data, research, and partnership collaboration.Identifying knowledge gaps across people, processes, and partners and leading the effort to fill them with insights.Recruiting and mentoring top-tier design operations talent, ensuring a strong and sustainable design org for the future.Preferred qualifications:Degree in Design Operations, Program Management, HCI, Digital Design, or a related field.7+ years of experience in design ops, UX program management, or design leadership roles.A standout portfolio or body of work demonstrating design operations strategies, programs, and outcomes.Excellent written and verbal communication skills, with the ability to influence at all levels.Comfort with ambiguity and an ability to thrive in fast-paced, dynamic environments.Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions—while being welcoming of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
2 years’ supervisory experience.Preferred Qualifications...
Location: Bentonville, AR
About the Team
Join our award-winning design team and help shape the future of retail. Our mission is to bring dignity and access to all through design excellence—regardless of zip code or bank account. We design compelling experiences that improve the daily lives of millions of customers, whether at home, in-store, or on the go.
As part of the design team at the forefront of retail innovation, you'll help build best-in-class experiences that drive continuous improvement for one of the world’s largest companies. If you're motivated by complex challenges and want to redefine commerce and consumer services, a design role at Walmart could be the opportunity you’ve been looking for.About the Role
As a Senior Design Operations Manager, you will lead high-impact initiatives that enhance the performance, clarity, and cohesion of our world-class Design organization. You’ll be responsible for building and mentoring design ops practitioners, crafting strategic workflows, and ensuring the delivery of high-quality work across the team. You will also be accountable for shaping how design integrates into the broader product development lifecycle, driving operational excellence, and influencing product roadmaps in collaboration with 4ITB partners.You’ll sweep us off our feet if you have…Expertise in design operations, with experience streamlining cross-functional collaboration and driving large-scale initiatives with measurable impact.A track record of mentoring and developing teams while translating organizational goals into clear, tactical priorities.Proven experience managing portfolios of high-quality work while operating at both strategic and tactical levels.An ability to inspire others with a strong point of view, excellent communication skills, and a passion for storytelling through data, design, and results.A deep understanding of how to balance short- and long-term goals, prioritize autonomously, and guide team execution across multiple workstreams.Strong familiarity with design systems, team workflows, and tools that support seamless cross-functional delivery.Experience in building inclusive, high-performing teams and fostering a culture of psychological safety, learning, and continuous improvement.You’ll make an impact by:Leading high-priority initiatives that improve how the Design team operates, collaborates, and delivers value.Facilitating effective, scalable processes that enable clear communication and alignment across disciplines.Driving operational strategies that ensure design work is timely, impactful, and aligned with business goals.Playing a key role in Design leadership forums, bringing a systems-thinking approach and taking on responsibilities beyond your core remit.Guiding the team to make informed tradeoffs using data, research, and partnership collaboration.Identifying knowledge gaps across people, processes, and partners and leading the effort to fill them with insights.Recruiting and mentoring top-tier design operations talent, ensuring a strong and sustainable design org for the future.Preferred qualifications:Degree in Design Operations, Program Management, HCI, Digital Design, or a related field.7+ years of experience in design ops, UX program management, or design leadership roles.A standout portfolio or body of work demonstrating design operations strategies, programs, and outcomes.Excellent written and verbal communication skills, with the ability to influence at all levels.Comfort with ambiguity and an ability to thrive in fast-paced, dynamic environments.Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer—By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions—while being welcoming of all people.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00-$220,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.2 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer SciencePrimary Location...2608 Se J St, Bentonville, AR 72712, United States of America
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