Job Description

WHAT IS THE OPPORTUNITY?

Oversee execution of governance routines of the bank’s End-of-Life (EOL) program. Responsible for ensuring the remediation process operates as designed and EOL risks are effectively addressed through robust governance and proactive lifecycle management. Serve as the liaison to the EOL process owner to provide process improvements to drive program sustainability. Partner with technology, operations, and business stakeholders to ensure timely delivery of remediation plans and completion, implementation of mitigating controls where required, and alignment with internal risk appetite and regulatory expectations. Success in this role requires a strong risk and governance background and the ability to draw insights from data to inform decisions, while managing competing priorities across a complex environment.

WHAT WILL YOU DO?

Lead remediation QA and monitoring workstreams of the program, ensuring alignment with regulatory requirements, internal risk appetite, and enterprise objectivesMaintain governance routines and ongoing monitoring mechanisms to provide accountability, consistency, and transparency across the programDrive resolution of operational issues for the EOL/TLM programApply KPI and KRI measures and perform data analysis to assess remediation performance, highlight emerging risk, and escalate issuesPartner with risk, compliance, and controls stakeholders to ensure consistent execution, documentation, and adherence to standardsDeliver concise, data-driven updates on remediation status and themes to EOL control owner and relevant stakeholdersSupport audits and regulatory reviews by participating in all phases of internal control process from planning to execution, responding to findings, and timely closure of identified issuesDocument and enhance procedures, training materials, and onboarding guides to support stakeholders in executing their remediation responsibilitiesEnsure the remediation process and controls operate as designed and are effective, while identifying and escalating gaps for corrective actionPerform quality assurance checks after completed remediation to confirm risks are addressed and supporting evidence meets requirementsAct as liaison to the EOL control owner, providing improvement recommendations based on data insights, QA results, stakeholder feedback, and lessons learnedSupport and track multi-year remediation roadmaps and commitments to proactively address and reduce technology risk exposure from aging assetsServe as the primary point of contact for stakeholders (i.e., technology and business owners) on remediation process expectations, submissions, and documentation requirements

WHAT DO YOU NEED TO SUCCEED?

 Must have :

Undergraduate degree coupled with experience in the financial services industry with strong understanding of technology risk, lifecycle management, and compliance governanceDemonstrated success managing oversight of large-scale operational programsHands-on experience with IT Asset Management and/or direct involvement in EOL programsStrong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies and surface emerging risksStrong understanding of process and procedure design, documentation, and continuous improvementProficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tool)Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent)Excellent organizational and time management skills with the ability to prioritize work for the greatest impact through effective decision makingDeadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.Communication skills including presentation, verbal and written with comfort presenting to senior level management and executives.Demonstrated ability to train, coach, and onboard the team on new processes and procedures

Nice-to-have:

ITIL Foundation (Information Technology Infrastructure Library)CISA (Certified Information Systems Auditor)Project Management Professional/Program Management Professional (PMP/PGMP) Designation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial servicesFlexible work/life balance optionsOpportunities to do challenging work

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-11-17

Application Deadline:

2026-02-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.