Senior Manager, Technology Operations; Walmart Imports Onboarding
Walmart
Position Summary...What you'll do...
What you'll do...
The Senior Manager, Technology Operations for Walmart Imports Onboarding is a leadership role within Walmart’s Marketplace business responsible for leading and managing the strategic planning functions within Walmart Cross Border (WCB) Imports organization. This role manages the onboarding team for WCB Imports responsible for ensuring interested sellers gain access to our services efficiently and in compliance with all program requirements and policies. This role involves engaging with leaders across Marketplace, Global Transportation, Trade Compliance, Supply Chain, and others to develop and articulate business requirements for seller onboarding while managing and identifying improvement opportunities to the current process. The Senior Manager, Technology Operations, will collaborate with cross-functional teams to develop recommendations to technology partners for continued process automation and optimization that enable continued growth and improvement to our program.
Day in the life:
Lead the Onboarding Operations team within WCB Imports
Collaborate directly with leadership to develop and refine onboarding requirements to improve current experience and accommodate new product launches
Represent Marketplace supply chain team in cross functional forums ensuring onboarding requirements are known & aligned
Lead by example and drive continuous improvement of the onboarding processes, including annual goal-setting, performance monitoring, and strategic initiatives.
Work with key product and program leads to set the roadmap, incorporating Seller feedback to optimize engagement, utilization, and penetration to reach business objectives.
Collaborate with cross-functional teams to define onboarding key performance indicators (KPIs) and establish metrics for measuring business performance and success.
You’ll sweep us off our feet if:
• You are a self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects.
• You thrive at bringing order to ambiguity.
• You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines.
• You’re organized, disciplined, and can manage multiple projects simultaneously.
• You’re experienced with executing cross functional projects without direct authority over the teams involved.
• You have a background in customer onboarding in supply chain, cross border logistics services, and/or freight forwarding.
Preferred Qualifications... Bachelor's degree in a relevant field such as business, economics, finance, or related disciplines. An MBA is highly desirable. Experience (5-7 years) in business product design and development Experience (5-7 years) leading customer/seller acquisition and/or implementation teams. Extensive experience in eCommerce, online Marketplaces (ideally in transportation, compliance, or supply chain functions) is highly desirable. This includes experience both building in a high growth environment as well as successfully executing in a multi-billion dollar globally scaled enterprise. Strong data analytics skills, including SQL writing and/or AI prompting. Exceptional communication, written and presentation skills, with the ability to convey complex concepts on behalf of business partners and to senior executives in presentation & white paper form
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
• You are a self-starter with a builder mindset, learning and iterating while managing complexity in large and multi-threaded projects.
• You thrive at bringing order to ambiguity.
• You possess superior communication skills, flexibility, and ability to juggle multiple tasks to meet aggressive deadlines.
• You’re organized, disciplined, and can manage multiple projects simultaneously.
• You’re experienced with executing cross functional projects without direct authority over the teams involved.
• You have a background in customer onboarding in supply chain, cross border logistics services, and/or freight forwarding.
Preferred Qualifications... Bachelor's degree in a relevant field such as business, economics, finance, or related disciplines. An MBA is highly desirable. Experience (5-7 years) in business product design and development Experience (5-7 years) leading customer/seller acquisition and/or implementation teams. Extensive experience in eCommerce, online Marketplaces (ideally in transportation, compliance, or supply chain functions) is highly desirable. This includes experience both building in a high growth environment as well as successfully executing in a multi-billion dollar globally scaled enterprise. Strong data analytics skills, including SQL writing and/or AI prompting. Exceptional communication, written and presentation skills, with the ability to convey complex concepts on behalf of business partners and to senior executives in presentation & white paper form
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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