Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Compliance

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

As part of Global Compliance, Privacy, along with other risk and oversight partners provide objective guidance, independent challenge, and risk-based oversight of TD's compliance with applicable privacy laws, rules, and regulations (LRRs). Privacy plays a key role supporting TD's Regulatory Compliance Management (RCM) Framework which sets out the structures, processes and key control elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities.

Privacy's mandate is to promote a culture of privacy compliance through global and jurisdictional policies, standards, and guidelines that: (i) align to regulatory requirements and TD's Enterprise RCM Framework and related Standards; (ii) reinforce enterprise-wide privacy accountability; and (iii) are adaptable to regulatory change and the evolving needs of our businesses.

The Privacy Program Governance and Operations team has a global mandate, working in partnership with the jurisdictional Privacy Offices.

Job Description

Reporting to the AVP, Privacy, Program Governance and Operations, this role provides program governance and operational support to the broader Privacy team.

Key accountabilities include:

Oversee their team's:

Execution of various components of TD's Regulatory Compliance Management (RCM) program including: management and tracking of RCM deliverables across the broader Privacy team, maintaining supporting documentation and evidence and leading RCM activities with a global reach (e.g., self-reflection, attestations, assessments), in coordination with the jurisdictional Privacy Offices.

Coordination of responses to requests from Compliance Program Management (CPM) teams (e.g., QA/QC, RCM Framework and Standards reviews).

Management of regulatory change, including ownership of the Global Privacy Regulatory Change Procedure and processes and engaging with jurisdictional Privacy Change Leads to identify, analyze, notify, assess, and oversee Risk Owner implementation of regulatory change. Secure regulatory program support for material regulatory change and act as a regulatory advisor supporting such programs.

Maintenance of processes to complement and overlay oversight practices, aggregating and analyzing outcomes of RCM activities to effectively provide a horizontal and comprehensive view of the control environment for privacy regulatory compliance across the enterprise and influence Privacy's strategic direction and priorities.

Engagement with Privacy's Insights and Reporting team to support routine and regular reporting of privacy matters including regulatory noncompliance, emerging trends, and risks.

Development and maintenance of Privacy's global governance documentation including the Global Privacy Policy and other global standards, guidelines, procedures, etc.

Coordination of training including managing L&D engagements for Privacy owned mandatory enterprise training (i.e., Privacy at TD, Anti-Spam Legislation at TD) and developing other specialized training and communications (e.g., material regulatory change, employee onboarding), where required.

Coordinating and facilitating Privacy Forums (with Privacy Designates and Compliance partners globally) and Global Privacy Team Meetings. Includes establishing robust agendas, scheduling, and developing presentation materials, with engagement from jurisdictional Privacy Offices.

Execution of operational support to the broader Privacy team (e.g., management of governance documents, TD Central pages and the global mailbox).

Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices.

Plan and execute strategic activities, review, and communicate results, and adjust priorities accordingly.

Proactively identify key business opportunities, research, and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with team to execute and implement.

Maintain strong relationships with key stakeholders and be an ambassador for TD's privacy program across the organization.

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate.

Lead, coach, and manage a high performing team on delivery of Compliance programs.

Provide thought leadership and grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.

Maintain expert knowledge of relevant privacy LRRs and Privacy's Oversight Function accountabilities under TD's Enterprise RCM Program.

Lead/support special projects, as required.

Other Qualifications/Skills/ Experience: 

Familiarity with regulations, compliance strategies and risk management; possesses and demonstrates expertise in advisory, policy, change management, project management and operations.

Strong ability to:

Contribute to the strategic direction of the Compliance advisory function and provide trusted and reliable reporting, advice, and opinion to senior leadership.

Establish goals and objectives that support the strategic plan.

Make an impact, influence, and achieve results with effective negotiation, problem-solving and communication skills.

Work collaboratively and build relationships across teams and functions.

Work successfully as a member of a team and independently.

Exercise sound judgement in making decisions.

Analyze, organize, and prioritize work while meeting multiple deadlines.

Excellent verbal and written communication skills with an ability to interact at various levels of the organization and tailor communications to the intended audience.

Highest personal and professional integrity and standards to advance TD's vision and protect the brand.

People leadership and management experience focused on talent development and coaching to nurture a high performing team.

Strong problem solving & analytical skills, including the ability to comprehend a situation by breaking it down into its components and identifying underlying issues.

Strong relationship building and negotiation skills and the ability to interact with sensitivity and leadership to advance and influence the culture Compliance aims to promote.

Education and Accreditation

Undergraduate degree with 10+ years relevant experience.

Background in Privacy (including certification with the International Association of Privacy Professionals), Compliance and/or Risk would be considered an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet