The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources they need to solve critical problems and shape the future of our business, which is why we need you. Manulife is hiring a Senior Manager, Policy Administration. The incumbent will be responsible to manage "Manage and Review (M&R)" in-force policy management functions for Individual and Group Insurance. We are seeking a highly motivated and dynamic individual who is passionate about delivering exceptional service to our customers and distribution channels. As a vital member of the M&R team, you will play a crucial role in collaborating with cross-functional teams and key stakeholders to support the manage and review journey on operational tasks and improvement initiatives. Your contributions will be essential in ensuring service quality and achieving excellence in customer and distribution support. **Position Responsibilities:** + Manage Policy Administration functions for IFP and Group Insurance, leading efforts to review, fine-tune, and streamline current work processes and workflows to continuously enhance efficiency and effectiveness. + Collaborate with offshore teams to accelerate and execute the rollout of various customer transactions and new service functions. Facilitate the delivery of overall service levels, particularly focusing on turnaround times and accuracy commitments. + Represent M&R in New Product and Product Day2 development discussions, addressing workflow and UR requirements. Work with the Product team to develop materials for new features, such as forms, correspondences, agent/customer communication messages, etc., and facilitate the application process for new service features to digital submission. + Participate in other projects, including service improvement initiatives and all projects impacting M&R, such as system migration/re-platform/reskin, regulatory projects, BCP, system upgrades, etc. + Support the processing of complex Policy Admin requests with excellent follow-up with customers and distribution until completion. + Deliver outstanding policy service to VIP group customers and distribution channels. + Provide services offered to ManulifePro prestige advisors and handle special requests or questions from management. **Required Qualifications:** + Bachelor's Degree, preferably in a business-related field. + 10 years or more industry experience in Policy Admin Servicing, with experience in running business projects being an advantage. + Decisive, able to work independently, and demonstrated ability to prioritize and manage time effectively in a multi-tasking environment. + Ability to maintain and build relationships with internal teams. + Good communication and presentation skills. + Fluent in Mandarin and English. + High proficiency in reading and writing English and Chinese. + Strong sense of ownership and attention to detail. + Customer-oriented. + Good PC skills, including MS Word, Excel, and PowerPoint. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de John Hancock y Manulife** Manulife Financial Corporation es un importante grupo internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Nuestra sede mundial se encuentra en Toronto, Canadá, y operamos como Manulife mediante nuestras oficinas de Canadá, Asia y Europa, y principalmente como John Hancock en Estados Unidos. Brindamos servicios de asesoría financiera, seguros y soluciones de gestión patrimonial y de activos para personas, grupos e instituciones. Para finales de 2022, ya contábamos con más de 40,000 empleados, más de 116,000 representantes y miles de socios de distribución que brindaban nuestros servicios a más de 34 millones de clientes. Para finales de 2022, los activos que gestionamos y administramos fueron de CAD 1.3 billones (USD 1.0 billones), incluidos los activos invertidos totales de CAD 0.4 billones (USD 0.3 billones) y los activos netos de fondos segregados de CAD 0.3 billones (USD 0.3 billones). Cotizamos en las bolsas de valores de Toronto, Nueva York y Filipinas como “MFC” y en la de Hong Kong como “945”. **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, desarrollar y retener una fuerza laboral tan diversa como los clientes a los que servimos, y para fomentar un entorno de trabajo inclusivo que abarque la fuerza de las culturas y las personas. Estamos comprometidos con el reclutamiento justo, la retención, el ascenso y la compensación, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y la lactancia), orientación sexual, características genéticas, estatus de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley aplicable. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información compartida durante el proceso de solicitud de adaptación será almacenada y utilizada de manera congruente con las leyes aplicables y las políticas de Manulife/John Hancock. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . Semana de Trabajo Comprimida Híbrido