**POSITION SUMMARY** Key Responsibilities The Sr. Manager of Pharmacy Operations is responsible for the day-to-day processing of prescription orders for Express Scripts Pharmacy, an Evernorth company. This position leads a team of pharmacy managers and supervisors that oversee staff level Technicians and Pharmacists. The Sr. Manager has responsibility for meeting performance metrics for their specific site: accuracy, productivity, and service delivery. Essential Functions + Day-to-day order processing, managing client and patient issue escalations to pharmacy and client-facing leadership teams. + Works with Director of Pharmacy Practice (DPP) to manage a quality review. This includes root cause analysis and coaching-feedback loops to the Technician and Pharmacist Supervisors for accuracy issues on a daily, weekly, monthly basis. + Manages productivity results – managing, calibrating, and measuring all staff-level resources to consistent productivity targets for all functions. + Maintaining financial budgets and labor forecasts; performs monthly / quarterly service and productivity variance analysis. + Responsible for performance to Service Level targets and SLAs – order TAT, DIH targets, etc. + Coaches, mentors and leads a team of supervisors who manage staff-level pharmacists and certified technicians + Develops a ‘leadership bench’ from within organization – developing future Supervisors, Team Leads and Operations Managers. + Leads enterprise-level Work Stream teams to achieve maximum quality and efficiency for key functions Required Skills + Bachelor’s degree or higher preferred + At least four years relevant operations leadership experience, front-end pharmacy operations preferred + Effective at managing change for a high producing workforce + Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies + Analytical thinking, demonstrated ability to leverage data for problem solving + Basic financial analysis skills + Demonstrated ability to delegate to direct and indirect reports, ability to focus on top priorities + Excellent communication skills, including written and verbal + Able to work towards specific deliverables and meet deadlines + Knowledge of PBM or Healthcare industry preferred + Excellent customer service skills required + Operations knowledge and experience required – includes specific experience using data analytics and reporting as a means to manage Operational decision-making (staffing, demand planning, quality, etc) **This role is hybrid out of the Memphis, TN location.** If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._