Job Posting Title:

Senior Manager, Partner Growth EMEA

Req ID:

10140417

Job Description:

About the Role & Team

Disney+ is The Walt Disney Company’s Direct-to-Consumer (DTC) video entertainment service, delivering world-class content from Disney, Pixar, Marvel, Star Wars, National Geographic and Star. Available across multiple platforms, Disney+ offers an easy-to-use experience for millions of customers globally.

Within EMEA, our partners are one of the most powerful channels for Disney+ growth. This role is pivotal in shaping how customers experience Disney+ through our partner ecosystem. By optimising the entire lifecycle for partner-acquired customers - from first awareness through activation, engagement, and retention - you will directly impact KPIs that matter most: activation rates, engagement levels, and customer lifetime value.

What You’ll Do

Lead Partner Lifecycle Growth: Set the direction for the full lifecycle for partner-acquired customers, delivering initiatives and creating frameworks that increase sign-ups, drive higher activation, improve content discovery, boost engagement, and extend lifetime value.

Drive Strategic Analysis & Insights: Use data, insights, and modelling to identify and evaluate growth opportunities. Translate complex data into clear narratives and actionable recommendations.

Influence Product & CX Improvements: Operate at the intersection of commercial and product/tech, collaborating with Product, VX, Technical Account Management, Merchandising, Partner Marketing, Legal, and global/local market teams to optimise partner-integrated experiences and deliver customer-first solutions.

Coordinate Cross-Functional Delivery: Ensure major partner lifecycle initiatives - such as new product feature launches, merchandising transformations, or high-impact marketing campaigns - are delivered on time, in scope, and with measurable KPI impact.

Executive-Level Engagement: Prepare and deliver well-structured presentations for DTC leadership, explaining complex situations clearly and simply.

Key Performance Indicators

Growth in Disney+ subscribers and revenues acquired through third-party partnerships.

Partner activation metrics (activation rates, time to activate).

Partner engagement metrics (weekly hours streamed, reduction in non-streamers).

Reduction in churn for partner-acquired customers.

Required Experience & Skills

Ability to analyse and optimise customer lifecycles to deliver better experiences and outcomes.

A self‑starter who thrives in a matrix organisation, effectively delivers through others, and is comfortable navigating ambiguity.

Experience in a DTC business improving customer experience and driving engagement.

Strong commercial and product/tech acumen, with experience bridging both areas.

Skilled in leveraging data and insights to identify opportunities and influence decision-making.

Competent in modelling and translating data into compelling business recommendations.

Proven success working cross-functionally to deliver complex initiatives in a fast-paced environment.

Familiarity with OTT, Pay TV, Telco, and partner ecosystems is a plus.

Highly organised, able to balance multiple priorities and maintain clarity under pressure.

Self-motivated and comfortable working independently with minimal supervision.

Strong communication skills, including proficiency in creating executive-ready presentations and memos using PowerPoint, Word, and Google Suite.

The Perks:

25 days annual leave

Private medical insurance & dental care

Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

Disney+ Subscription

Excellent parental and guardian leave

Employee Resource Groups – WOMEN@Disney, Disney MOSAIC, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

 

 

 

 

 

 

Job Posting Segment:

EMEA Operations

Job Posting Primary Business:

EMEA DTC

Primary Job Posting Category:

Customer Relationship Management

Employment Type:

Full time

Primary City, State, Region, Postal Code:

London, United Kingdom

Alternate City, State, Region, Postal Code:

Date Posted:

2026-01-20