You’ll sweep us off our feet if…
You bring with you extensive experience in a broad range of both qualitative and quantitative methodologies
You are a change agent that leverages insights to influence business decisions
You are experienced in research in the areas of Voice of the Driver/Customer or Loyalty
You have experience in the gig industry, last mile delivery space, or marketplace economy
You thrive working in a fast -paced, startup environment
You are a strategic thinker, bridging the needs of the business to research insights
You are a storyteller, visionary, and innovator
You are comfortable influencing others, managing stakeholders, getting buy-in from leadership, and communicating clearly
Preferred Qualifications:
Deep knowledge of quantitative and qualitative research methodologies
Bachelor’s degree and 5+ years' experience in customer experience, consumer insights, market research, strategy, analytics, and/or brand management
Ability to translate business needs into appropriate research methods
Advanced understanding of standard customer experience metrics (NPS, CSAT, etc.) and translating customer feedback data into measurable action
Hands-on experience programming and analyzing studies in research tools such as Qualtrics, Medallia, Alchemer, SPSS, or similar platforms
Proven ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting
Outstanding presentation skills with strong ability to independently translate and communicate data and findings into actionable business insights and recommendations
Experienced managing research vendor relationships/projects while also doing DIY research projects both in the field and remote
Ability to lead a portfolio of multi-disciplinary research projects with multiple business partners in a dynamic and evolving organization
End-to-end project management skills
Demonstrated experience collaborating and influencing across multiple stakeholder groups
Additional Preferred Qualifications:
Master’s degree and 5+ years of relevant experience in customer experience, consumer insights, market research, strategy, analytics, and/or brand management
Experience leading qualitative research (IDI’s, focus groups, diaries, shadows, etc.) and quantitative research (designing/programming/analyzing surveys & more advanced analytics such as segmentation, max-diff, conjoint analysis)
Excellent knowledge of marketing strategy and how to integrate consumer insights fundamentals including primary & secondary consumer research, syndicated research, positioning & communication development, and strategic business analysis. This includes segmentation, need states, concept development/validation, test and learn approaches, creative testing and more
Demonstrated success in leveraging consumer insights to drive business results.
Able to develop an objective point-of-view, feel very comfortable sharing it, and be seen as a strategic thought leader on the team
Excellent verbal and written communication skills and storytelling ability
Able to demonstrate agility and can pivot focus based on changes in business needs/conditions
Excellent planning and project management skills.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00-$180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.