At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About the OpportunityWe are looking for a Member Solutions Senior Manager to manage a team responsible for designs of WeWork IT, AV & security infrastructure. In this role, you will:
Manage the team of Member Solutions team responsible for WeWork’s technology infrastructure designs and client’s custom requirements
Manage the delivery of best in class customer experience and creative solutions designed to meet the technology requirements of our end customers
Drive revenue creation for WeWork through the sale and design of technology services in partnership with internal stakeholders and WeWork members
Collaborate with leadership across Sales to manage the intake process of members in their pipeline and provide a central point of contact for technical knowledge
Work cross functionally to drive larger scale technology design projects with internal stakeholders within Technology, Development, Operations, Security and Real Estate
Own performance management & analytics and drive team process improvement
Ensure team processes and documentations are maintained and seek opportunities to improve them
Own relationship with IT/AV/Security design consultants
Investigate new partnerships and ensure no risks to the business with gaps in coverage or diversity of competition
Define metrics for reporting purposes and analyze trends to identify market opportunities in collaboration with international Member Solutions teams
In conjunction with International Member Solutions team define and report on team goals that are aligned with the department and company objectives
Ensure the Member Solutions team provides seamless handover of requirements to Infrastructure Engineering delivery and Network teams
Collaborate with Infrastructure Engineering to align on infrastructure standards and design best practices for custom solutions
Support Sales and Real Estate teams in pre-sales client calls and tours with regards to Telecom IT, AV, and Security products and services
Develop best practices for the Member Solutions team while continually looking to improve and refine processes
Provide training and resources for Members Solutions team to be subject matter experts on WeWork technology product offerings
Create internal facing documentation outlining standard technology offerings with regards to Telecom IT, AV, and Security
Support and mentor employees in achieving career goals and create training paths
Recruitment and interviewing of potential new team members
Ensure WeWork Technology standards are followed
Review tenders and price comparison for large scale projects
Technology related construction management & escalation including reports and failures
Works with global team to roll out new processes & standards
Champions Building Technology Standards and identifies and suggests improvements for future iterations
Ensures smooth handover of documentation & runbooks to Technology Operations and Security teams
About YouDoes the below sound like you? If so, we’d love to hear from you!
Bachelor’s degree or higher in Engineering or Information Technology
5+ years experience managing client facing consulting teams
Technical subject matter expert in at least two of: Cabling, Active IT/Network, Audio-Visual, Security
Experience in having direct responsibility for producing coordinated Low Voltage and / or Telecommunications construction documents
Broad knowledge of low voltage infrastructure, structured cabling and coordination strategy with focus on telecommunications and / or audio visual design
Have extensive experience of program management and construction project delivery
Proficiency in producing and interpreting floor plans and technical drawings and specifications
Understanding of the design and construction of IT Closets, MDF and Electrical Equipment Rooms
Understanding of network architecture and information security compliance
Habitually thinking outside the box and exploring new ways to execute projects
Gets happy and excited that no two days are the same & loves working with numerous people day to day
Compensation & BenefitsBase Pay: $135,000 to $170,000 annually
Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.
Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.
Life at WeWorkBeing a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law. WeWork is also proud to be an affirmative action employer with respect to veterans and individuals with disabilities.