This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine shaping how millions of customers experience communications at every touchpoint. As the Senior Manager of Marketing Communications, Product, at Spectrum, you will transform complex product updates into clear, engaging journeys that foster customer understanding and drive adoption. Your expertise will empower teams to deliver impactful messaging, automate workflows, and elevate digital self-service, ultimately reinforcing Spectrum’s value throughout the customer lifecycle.

How You’ll Make an Impact  

Own programming change management server tool, including the development roadmap to fully automate and personalize notificationsPartner with product teams to understand service changes and translate technical details into simple, transparent customer journeysLead the development of communication strategies for customer changes, aligning owned media and direct outreach to deliver targeted, effective messagingEvaluate end-to-end customer journeys and deliver recommendations that improve message clarity and maintain consistency across all channelsManage installation video content with partners to enable best-in-class self-service experiencesLead communications strategy for expansion areas, including service awarenessServe as a key point of contact for customer-facing communications, ensuring messaging drives clarity, engagement, and awarenessDefine and track key performance metrics—including retention, adoption, upsell, and engagement—and lead ongoing reporting to inform strategy and performanceStrengthen cross-functional collaboration by improving workflows and alignment across partner teams to enhance effectiveness and speed to marketContinuously test and optimize customer journeys, message sequencing, and channel mix to improve overall communication performance

Working Conditions  

Office environmentTravel as required

What You’ll Bring to Spectrum  

Required Qualifications  

Education  

Bachelor’s degree in Marketing, Communications, Business, Information Systems, or related field; or equivalent experience

Experience  

7+ years of marketing / product communications experience5+ years of management / people leadership experience3+ years of customer journey mapping & martech (automation/personalization) experience

Skills  

Product marketing and programming expertise; ability to translate technical information into customer-facing languageCustomer journey mapping and orchestration across channels; online CX best practicesProven change leadership within a matrixed organization; stakeholder management and influenceExperience leveraging AI and mar tech to drive automation and personalizationUnderstanding of database structures, data cleansing, segmentation, and audience managementStrong communication and editorial skills; clear, concise, customer-centric messagingProject/program management (Agile/iterative), prioritization, and resource planningProficiency with Microsoft 365 and collaboration platforms; familiarity with marketing automation tools

Preferred Qualifications 

Education 

Master’s Degree

Experience

2+ years of management or leadership experience2+ years of automation/workflow tools

Skills

Experience in telecommunications, media, or subscription servicesFamiliarity with government-supported programs and compliance requirements
MCU601 2026-68839 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: HQ452 Business Unit: Sales and Marketing Zip Code: 06902

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.