Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Senior Manager, Fraud Business Management will manage a team providing business support for TD Bank's US Fraud Management Department.  TD Bank is seeking an experienced, self-motivated team player who will use their previous expert knowledge in preparing presentations to facilitate the creation of high-impact presentations for both internal and external audiences including executive leadership for Monthly Business Reviews, Risk Committees, Board of Directors, TD leadership, Town Halls, and external presentations.  Leader will plan and coordinate content in creating agendas for key meetings, including developing talking points for fraud leadership, and managing meeting takeaways.  Remediation f risk and issue tracking. Additionally, this leader will provide centralized consolidation to fulfill routine and ad hoc requirements by generating multifaceted insights and understanding of fraud key messages using skills honed through previous experience such as business partnering and communication (both written and verbal).  

The Senior Manager, Fraud Business Management will effectively and independently collaborate with the Fraud Leadership Team and other key offices regarding execution of business planning activities such as organization goals, business reviews, scorecards, performance management, etc. This could include the implementation of policies/processes, the delivery of projects in partnership with supported business lines, and the creation of forecasts/reporting. Also, this Senior Manager will manage deadline and goal tracking for USFM as well as for the Forecasting & Planning team. This role will primarily interface with executive and/or functional stakeholders and business leadership. Senior Manager, Fraud Business Management will also provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.

This is a Remote career opportunity, however, candidates must be willing and able to travel to once a quarter moments that matter meetings to any of the TD Corporate locations in the East Coast of USA.

Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Sets operational team direction to ensure alignment on goals

Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight

Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment

Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises

Socializes procedure/ project changes and is accountable to adhere to Change Management protocols

Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs

Where applicable, this role is responsible for monitoring/ reporting

Coordinates with internal partners to refresh reports when data or requirements change

Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates

Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals

Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines

Provides senior and executive leadership with insights into loss/operational performance updates

Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals

Provides TD perspective at various industry forums

May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships

When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines

Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results

Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered

Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Establishes and fosters a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives

Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams

Education & Experience:

Bachelor's degree in a related discipline or;

7+ years or internships/coop work experience in a related capacity

Master's degree in a related discipline preferred

Experience in fraud management – preferred

Proficient with Microsoft Office applications; Advanced Excel preferred

Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required

Skilled in managing budgets, P&L and resource allocation

Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

Ability to handle confidential information with discretion

Ability to exercise sound judgement in making decisions

Previous People Management experience is an asset

Customer Accountabilities:

Contributes to the strategic direction of both fraud and supported business's, playing a key role in the development and implementation of the overall business strategy while balancing Customer experience and fraud risk

Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/ initiatives as a subject matter expert

Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)

Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

Shareholder Accountabilities:

Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder values

Accountable to ensure operational strategies/ standards/ procedures and objectives achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives

Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results; accountable to the successful delivery of those results

Responsible for ensuring that presentations/ communications to management, stakeholders, and project owners have gone through appropriate oversight and review in order to ensure the highest quality of output

Responsible for the review of business requirements and project execution as it relates to business scope

Keep abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank

Assess/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required

Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite

Responsible for the effective deployment of strategic goals both within fraud management and supported business lines

Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

Provides thought leadership and/ or industry knowledge for own area of expertise

Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest

Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.

Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.

Participates in knowledge transfer within the team and business units.

Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture

Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Occasional

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.