**Senior Manager, Digital Platforms** **Position Responsibilities:** + Lead platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead. + Analyze platform performance data and user feedback to identify opportunities for enhancement. + Partner with product owners and cross-functional teams to define and prioritize platform roadmaps. + Ensure platform strategies align with Manulife’s digital transformation goals, technology compliances and regulatory requirements. + Champion agile delivery practices and serve as a facilitator for scrum teams when needed. + Monitor platform KPIs and drive continuous improvement through data-driven decision-making. + Advocate for user-centric design and accessibility across all digital touchpoints. + Stay abreast of emerging technologies (e.g., AI, blockchain, open APIs) and assess their applicability to platform evolution. + Monitor digital platforms and mobile applications to identify performance issues and anomalies. + Diagnose technical and process-related root causes contributing to unsatisfactory KPI results and recommend corrective actions. **Required Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. + 7 years of experience in digital platform management, product leadership, or fintech product development. + Strong understanding of financial services platforms, including compliance, data privacy, and risk management. + Proven experience with agile methodologies, product lifecycle management, and cross-functional collaboration. + Technical proficiency in mobile application development, APIs, cloud platforms, data analytics, and cybersecurity principles. + Excellent communication and stakeholder engagement skills. + Experience working in a scaled agile environment or with multiple workstreams is a plus. + Experience in monitoring digital platforms and mobile applications to ensure optimal performance and user experience. **Preferred Skills:** + Financial acumen and familiarity with insurance or banking industry. + Experience with digital transformation initiatives in APAC markets. + Knowledge of regulatory frameworks such as HKIA, HKMA, GDPR, PDPO, and AML. + Ability to lead through influence and empower teams across functions. + Strong analytical thinking and problem-solving capabilities. + Empathy, self-awareness, and a customer-first mindset. **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido