Senior Manager, Digital Delivery and Enablement – Austin, TX

We are seeking a strategic, detail-oriented and results driven Senior Manager of Digital Delivery and Enablement to lead projects and process improvement initiatives across the Digital Portfolio. This role will be responsible for driving cross-functional initiative that accelerates digital transformation, enhances the operating model and standardizes and matures Product Management frameworks to ensure scalable, high-quality product delivery.

Role Responsibilities:

Lead and execute large scale initiatives focused on continuously improving processes that enable and accelerate the digital product development lifecycle.

Partner with cross functional teams to develop, maintain, and communicate the Digital Product Roadmap.

Collaborate closely with program managers, product owners, technology teams, and business stakeholders to ensure process improvements align with strategic priorities.

Create and maintain clear process documentation, workflows, governance models, and operating standards.

Identify bottlenecks and inefficiencies across delivery pipelines; recommend and drive solutions that improve speed, quality, and predictability.

Lead change management efforts to ensure successful adoption of new processes, tools, and ways of working.

Monitor process performance using metrics and dashboards; synthesize insights and report progress to leadership.

Support audits, compliance reviews, and risk assessments related to digital delivery processes.

Maintain strong portfolio data hygiene and governance to ensure accurate, actionable insights.

Role Requirements:

8+ years of experience in process management, operations, or program delivery within a financial services or technology driven environment.

Demonstrated success managing complex, cross functional programs with diverse stakeholder groups.

Deep understanding of the digital product lifecycle, agile methodologies, and enablement practices.

Exceptional communication, leadership, and stakeholder management capabilities.

Experience with process mapping, change management, and project management methodologies.

Strong analytical skills with the ability to translate data into insights and recommendations.

PMP, SAFe, Agile, Lean Six Sigma, or similar process improvement certifications preferred.

Preferred Experience:

Experience with digital banking, payments, or financial platforms.

Familiarity with tools like Jira, Confluence, Excel, and Power BI.

Ability to influence without authority and drive change in a matrixed environment.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

  

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ 

  

Salary 

The base salary range is $140,000 – $170,000 per year, total on target compensation includes a base salary plus short-term and long-term incentives that align with individual and company performance. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

  

Your United States – Specific Benefits Include 

Medical, Dental and Life Insurance  

Tuition Assistance Program  

Parental Leave  

One day volunteer time off  

$0 Money Transfer Fee Discount Code – Quarterly  

Recognition Program “Game Changers”  

Employee Discount Program  

Global Adoption Assistance  

Global Scholarship Awards Program  

  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.  

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

02-16-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.