What You'll Do We expect every employee to use AI to enhance productivity, quality, innovation, and customer value. AI is embedded in our workflows and products — and success at Avalara requires embracing AI as an essential capability, not an optional tool. We are looking for a Senior Manager of Business Technology to lead the technical execution and engineering delivery of our Salesforce Service Cloud platform. You will lead a team of developers and contributing to the design, and deployment of scalable solutions that allow customer support experiences at Avalara. You will report to the Senior Manager of Business Technology This is a remote opportunity. #LI-remote This role is not eligible for visa sponsorship. What Your Responsibilities Will Be You will lead end-to-end technical delivery of enhancements and integrations within Salesforce Service Cloud, including system architecture, design reviews, and code quality. Manage a team of developers, engineers, business analysts, and technical consultants working in Agile/Scrum environments. Partner with product managers, architects, and partners to define solution requirements, technical roadmaps, and delivery plans. Improve performance, scalability, and reliability improvements across the Service Cloud platform. Oversee system stability and impose rigorous standards to ensure platform health. Ensure adherence to Salesforce development best practices, including secure coding, DevOps automation, and test-driven development. Guide AI adoption across their teams and projects. What You'll Need to be Successful Minimum of 8 years of Salesforce platform experience, including 5 years of experience with Salesforce Service Cloud 3 years in a development management or technical leadership role Knowledge of Apex, Lightning Web Components, Visualforce, SOQL, and integration patterns Salesforce certifications (e.g., Platform Developer II, Service Cloud Consultant) Experience designing and implementing enterprise-scale solutions across customer support organizations Demonstrated experience using AI tools to accelerate or improve software development processes and Prompt Engineering best practices Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. You’ll bring experience using AI and AI-related technologies, ready to thrive here. You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.