Position Summary...

What you'll do...Own and execute strategies on improving retention and engagement as business lead for Account Management domain. You will build and iterate on end-to-end plan management through value focused customizations and personalized next best action prompts when members visit the “manage your membership” page, testing and launching “save offers” to improve renewal rates, and launching new capabilities for our members at an account levelOptimize and enhance our Cancellation Driver Model by working with Data Science teams and sharing insights with key stakeholders across the business to influence retention strategyFormulate hypotheses and frame deep-dives that bring forth insights and accelerate our strategic engagement and retention flywheelIdentify, define, scope, and prioritize strategic areas of research to inform businesses cases and decision makingCollaborate with business, marketing, product, operations, analytics, finance, etc. stakeholders to inform strategic approaches, tests design, roadmap, success metrics, and reportingDevelop deep understanding of customer cohorts, motivation, and member journey to deliver targeted strategies

What you’ll bring...A proven ability to take end-to-end ownership and independently lead cross-functional partners through high-visibility, strategic projects, consistently demonstrating a bias for action and measurable results.Expertise navigating and collaborating within complex, cross-functional environments and organizational matrices.Comfort operating amid ambiguity, with the capability to manage multiple complex initiatives simultaneously.Strong relationship-building and influencing skills, even without direct authority.Excellent communication and interpersonal abilities, enabling you to tailor messaging and detail for a wide range of audiences, including executives.A structured approach to problem-solving, breaking large challenges into manageable, actionable steps.Exceptional execution, discipline, and organizational skills—bringing projects across the finish line.Strong analytical acumen to interpret insights from diverse initiatives and a commitment to continuous learning and improvement.Enthusiasm for tackling challenges and engaging at the scale of a Fortune 1 company.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Supervisory experience

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America