Job Description

What is the opportunity?

As a Senior Manager, Business Performance Support, you execute and analyze day-to-day business performance across all key business performance measures within the region to ensure RBC grows profitability faster than its competitors. A key component of the role is your ability to leverage information so as to provide guidance and insight on business performance and opportunities that may exist. You play a key advisory and leadership role in the Regional Office and work closely to support the Regional President, Regional Operating Officer and the senior leadership team across Personal & Commercial Banking in Ontario North and East.

What will you do?

Support the strategic direction and execution of strategies across performance measures including market contribution, client loyalty, volume growth and employee engagementLeverage both internal and external data/information within the Region to identify impactful and actionable/controllable business performance opportunities in both Personal & Commercial marketsProvide holistic business performance insights, leveraging reporting to inform ongoing reviews and action plansImplement appropriate monitoring and measurement mechanisms to track overall success of business performance initiativesMonitor plan performance including identifying strategies to achieve any additional Regional challenges including monitoring FTE investment/divestment and adherence to workforce plansSupport quarterly market plan review and action planning routines across Workforce Planning, Sales Effectiveness, Operations & Controls Effectiveness, and Business Performance ManagementFacilitate regional planning exercises and liaise with national officeIdentify best practices across markets and make recommendations to share and adopt best practices to drive resultsResolve urgent operational and business issues with escalation to Regional Operating Officer

What do you need to succeed?

Must-have:

University degree or related business management experienceExperience with business analyticsStrategic business sense and critical thinking capabilityProven change management abilityExceptional Microsoft Office skills, particularly in Excel and Power PointSuperior communication, presentation and storytelling skills; able to succinctly express ideasStrong analytical mindset with ability to draw insights, anticipate needs and identify solutionsExperience in financial services

Nice-to-have:

Proven leadership skillsOrganizational awarenessAbility to work as part of a team and independently

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Opportunity to be a valuable member of a critical team and to do challenging workA comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and bonus structureSignificant exposure to stakeholders across Canadian BankingA collaborative culture that recognizes innovative business ideasAccess to various programs, resources and technologyAccess to a variety of job opportunities across business and geographiesOpportunities to do challenging work

Job Skills

Additional Job Details

Address:

90 SPARKS ST:OTTAWA

City:

Ottawa

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-03

Application Deadline:

2026-02-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.