Role Summary 

The Senior Manager of AI Workforce Strategy & Enablement is a hands-on AI generalist responsible for operationalizing AI across the organization. This role acts as an embedded “AI SWAT team,” translating strategy into execution by coaching leaders and teams, deploying AI agents for high-impact use cases, managing a team of consultants, and driving AI-enabled automation across core product and operational areas. 

This role ensures AI adoption is coordinated, measurable, and value-driven.

Key Responsibilities 

1. AI Workforce Transformation & Enablement 

Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration 

Help define and implement the future AI-enabled organizational model (human + agent teams) 

Drive adoption of “agents as teammates” across priority functions 

Develop playbooks, operating norms, and enablement materials for AI-ready teams 

2. Agent Development & Deployment 

Design and build lightweight AI agents for high-value workforce and operational use cases 

Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities 

Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput 

Ensure agents are production-ready, governed, and scalable 

3. Core Product & Automation Oversight 

Oversee AI automation efforts across 3–4 critical product areas (e.g., eligibility, analytics, clinical operations) 

Coordinate across product, data, and operations teams to ensure automation delivers measurable impact 

Track value metrics (time saved, cost avoided, quality improved) 

4. Consultant Team Leadership 

Manage a team of AI consultants supporting workforce enablement and automation efforts 

Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes 

Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth 

5. Strategy, Storytelling & Innovation Support 

Contribute to executive decks, AI roadmaps, and workforce transformation narratives 

Support market scans, competitive analysis, and emerging AI capability assessments 

Partner with leadership on new AI product concepts and innovation exploration 

Qualifications  

Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field 

Senior AI generalist with strong product, strategy, and execution instincts 

8+ years of product strategy experience 

Experience building and leading product teams 

Comfortable coaching executives and building agents themselves 

Experience operating in ambiguity and high-change environments 

Strong communicator who can translate technical AI concepts into business value 

Bias toward action: builds, tests, iterates, ships 

 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 135,900 - 226,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.