Senior Lobby Ambassador

Location: 33 Old Broad Street and London Campus
Reporting to: Front of House Supervisor
Company: Mitie - Lloyds Banking Group
Availability: Monday to Friday shifts between 6:30am and 7:00pm
Rate of Pay: £15.82 per hour (£33,000) 40 hours per week

About the Role

Are you passionate about delivering exceptional service and leading a team to success? Mitie is seeking a Senior Lobby Ambassador to own our lobby spaces, manage visitor and contractor access, and act as a brand ambassador for our standards. You'll coordinate and lead the Lobby Ambassadors on shift, support site leadership, and deliver a 5-star concierge-style service that exceeds expectations for all building users.

Key Responsibilities Lead, motivate, and coordinate the Lobby Ambassador team, ensuring high standards and a positive working environment. Manage shift rotas, handle last-minute changes, and support recruitment, training, and development of team members. Champion diversity, inclusion, and continual development within the team. Recognise and celebrate individual and team achievements, utilising available recognition and reward schemes. Deputise for your Manager or Supervisor as required, and represent Mitie at internal and client meetings. Manage access and egress for all visitors and contractors, ensuring compliance with defined processes. Be highly visible and approachable—the “go to” person for queries in the lobby. Deliver a professional, friendly, and attentive experience at all times. Proactively manage queues and make arrival/departure efficient. Greet and acknowledge all visitors and colleagues, ensuring exceptional service. Support onsite facilities inspections, floor walks, and service audits. Handle administrative tasks, ad hoc reporting, and manage stocks of visitor passes. Provide first-line response to AV queries and support meeting room setups. Liaise with client Communities and Workplace Experience colleagues to deliver initiatives and activities. Support the Security team and respond to incidents as needed. Person Specification 1–2 years' experience in high-end hotels, members clubs, airlines, corporate workplaces, or hospitality/tourism. Demonstrable experience in team leadership, coordination, or supervisory roles. Exceptional verbal, written, and interpersonal communication skills. Immaculate grooming, personal presentation, and sense of style. Comfortable with wearable and mobile tech (radios, headsets, tablets). Highly proficient in Outlook, Word, Teams, and Chrome. Competent with visitor and space management tools (e.g., Condeco, ProxyClick). Core skills: accountability, organisation, prioritisation, initiative, customer engagement, adaptability, attention to detail. Our Values and Behaviours

At Mitie, our people make the difference. We are:

Trustworthy: We do what we say we will. Helpful: We go out of our way to make a difference. Inspiring: We help others to be the best they can be. Spirited: We give it everything we've got. Pioneering: We do things that excite and amaze.

We celebrate diversity, encourage fresh thinking, and are committed to safety and continual improvement.

Health & Safety Follow all company policies and procedures. Use work equipment and PPE properly. Report deficiencies and training needs promptly.

Ready to lead a team that sets the standard for service excellence? Apply today and become a Senior Lobby Ambassador at Mitie!