Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.

As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Network Product , you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability. Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes. Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics. Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services. Leads Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis. Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience. Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation. Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures. Provides personalized coaching and development for team members at all levels. Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences. Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets. Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes.

Required qualifications, capabilities, and skills

Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes. Experience leading technologists to manage and solve complex network issues at a firmwide level. Ability to influence team culture by championing innovation and change for success. Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.). Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk. Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents. Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.). Formal training or certification in network engineering concepts and 5+ years of applied experience. 10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise. 5+ years of managing a team, experience hiring, developing, and recognizing network engineering talent. Experience in scalable networking design, including high availability, redundancy, failover, and load balancing. Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP. Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations.

Preferred qualifications, capabilities, and skills

Ability to code and demonstrate data fluency