Job Responsibilities: + Manage business requirements gathering, analysis and documentation. Bridge business users and IT teams to ensure business requirements well address change/project objectives and validate technical solution and/or processes fulfilling the objectives. + Act as an agent between business users and technical teams to ensure delivery of effective solutions to meet business priorities. + Work closely with business users and IT team to drive user testing including test scenario, cycle plan, test cases, pre-UAT quality check, monitoring bug fixing & retest progress, chairing daily UAT meeting etc. + Recommend impact option analysis to resolve issues, risks, dependencies and changes requests etc. for Sponsor/Management decision. + Coach and educate project team members/business users to uplift project delivery effectiveness. + Be Center of Excellence (COE) to conduct train-the-trainer to project team members/business users and Change Delivery team to ensure key business knowledges are well documented and leveraged amongst the Organization. Job Requirements: + Strong interpersonal, presentation and influencing skills + Excellent analytical mind, problem solving, planning & implementation skills + Proven track record of hands on end to end project business analysis under multinational, complex and matrix organizational environment + Broad understanding of business practices and processes in insurance/financial industry + Desired business or relevant tertiary qualifications with more than 3 years hands on experience in business analysis, preferably in insurance/financial industry + BA experiences on digital, compliance, process reengineering is preferable. + Change advocate and enjoy driving things happen + Ability to work in high pressured, timeline driven environment + Energetic with “can-do” attitude + Good driver as well as team player + Able to work independently and be a fast learner **About The Cigna Group** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.