The Senior IT Specialty Analyst -Willow Ambulatory,is responsible for the day-to-day support, optimization, and enhancement of pharmacy-related software applications supporting Sentara Retail, PACE, and Specialty Pharmacies. This role partners closely with business and clinical stakeholders to analyze workflows, evaluate system enhancements and upgrades, and recommend solutions that improve efficiency, optimize processes, and reduce operational expenses.

The Senior Analyst performs application build, testing, upgrades, and ongoing maintenance while ensuring system stability and high-quality end-user support. This role applies advanced application and clinical knowledge, works independently with limited supervision, and may lead small projects or components of larger initiatives. The Senior Analyst also supports change, incident, and problem management processes and provides on-call support as required.

Bachelor’s Degree preferred
Experience in lieu of Bachelor's Degree

5+ years of relevant experience with a degree 

7+ years of relevant experience without a degree

Required:

Epic Willow Ambulatory Certification

Preferred:

Epic Willow Inventory Certification

Experience supporting and optimizing pharmacy-related applications, including build, upgrades, and system enhancements.

Experience analyzing business and clinical workflows, documenting functional requirements, and translating them into application solutions.

Experience developing and executing system test plans and validating software upgrades, patches, and releases.

Experience supporting problem, incident, change management, and service request processes in a healthcare IT environment.

Experience working collaboratively with cross-functional teams, clinical users, and operational stakeholders to support application integration and business needs.

Preferred Experience:

Epic Compass Rose build experience

Epic Specialty Pharmacy build experience

Experience with non-Epic pharmacy applications such as Omnicell, pharmacy point-of-sale systems, bi-directional pumps, or similar technologies