Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Securities Global Infrastructure (TDSGI) Group provides specialized support, engineered solutions, and a dedicated technology environment that enables new technologies, and the agility to meet the unique needs of the TD Securities and Treasury & Balance Sheet Management partners.

Given the diverse set of software, infrastructure designs and facilities that these businesses rely on, the TDSGI team manages a diverse environment by: 

Run The Bank & Governance:
Ensure we are compliant in our Base Support and Governance requirements for servers including Backup remediation, HPSA remediation, Monitoring Server performance, Patch management, Access Management, Change & Incident Management, Performance and Problem Management.  Projects:
Work with Design Leads to provide appropriate technology solutions.
Build and implement new Infrastructure solutions as per design.
Working closely with Application development teams to ensure the appropriate end-to-end solution is implementedService Requests:
Provide rapid turnaround day-to-day support, consultation, and engineered solutions to Application teams.
 

We work with partners throughout the organization including Enterprise Protect, Architecture, Security Operations, ITS Engineering & Operations, and Audit to develop relationships and ensure the team is integrated with relevant projects, support policies, Enterprise standards, security, risk and compliance activities.  

We are looking for someone with diverse skills and background with MongoDB to carry out a broad range of operational service and support assignments. You'll join others in environment management, maintenance, monitoring, performance, incident management, as well as production support activities. There's meaningful work at every turn! Though a very operational role, we all wear engineering hats to better and broaden our presence and skills to better serve TD Securities.

The main responsibilities of this position are to:

Consult, engineer, install, configure, and maintain NoSQL database systems that are consistent with project objectives, client requirements, TD's technology architecture standards and departmental best practices.Monitor and optimize database performance, ensuring high availability and responsiveness.Collaborate with application and development teams to design and implement database structures and schemas.Regularly backup, restore, and test database data to prevent data loss and ensure robustness.Stay up-to-date with the latest database trends, technologies, and best practices to continuously optimize database systems.Utilize Oracle and NoSql subject matter expertise to design or re-use, configure, and implement database solutions/processes that maximize system availability, efficiency, effectiveness, integrity, security, recoverability, and supportability, all while minimizing costs.Provide 3rd level on-call support on a rotational basis.Job may contain afterhours support for project related work as well as scheduled changes.

CUSTOMER

Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational riskPartner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsDesign, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operationsIdentify and address application and data issues and cross-capability and cross-release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own areaParticipate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environmentMay build and deploy base infrastructure components such as servers, operating systems and middleware for all environmentsMay be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assetsMay maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixesSchedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the businessRespond to requests for information and assist project teams in evaluating alternate approachesMay develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as requiredMay monitor the performance of the environment by using meaningful metricsAssess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilizationEnsure effective change management discipline is usedAssist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriateAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Identify/implement process improvements to enhance revenue, customer experience and/or reduce costsComply with well-defined enterprise technology delivery practices and standards and project management disciplinesMake effective use of the cost management processes in place in own unitContinuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/deliveryKeep current with industry and/or business trendsMay perform testing according to test plans, monitor and report on results, and work with others on problem resolutionAs required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge transfer within the team and business unitsIdentify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate othersSubject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolutionLeads the support of highly complex and/or comprehensive applications/systems and/or business linesIdentifies root causes and implements targeted and controlled remediation plansMay install, configure, upgrade, administer business applications/systems in co-ordination with appropriate stakeholdersReviews, participates and implements proceduresResearches industry standards, best practices and new innovations in technology and makes recommendationsGenerally reports to a Manager or Senior ManagerMinimum of 7 years of experience in building and administering Oracle/Oracle RAC environments (12c, 19c) as well as:Minimum of 7 years of experience as a NoSQL Database Administrator, specifically with MongoDB.In-depth knowledge of NoSQL database design, operation, and implementation best practices.Proficiency in writing and optimizing complex SQL and NoSQL queries.Strong problem-solving skills and the ability to work collaboratively in a cross-functional team environment.Certification in MongoDB (MongoDB Certified DBA) is a plus.Experience with setup, deployment, and management of Mongo Operations Manager.Solid understanding of MongoDb replica set configuration and management.Installing and configuring MongoDB on servers including VMs, GCP, and AWS-based EC2VMsAnalyzing and optimizing MongoDB based on transactional volume, data flow, query/report requirements to perform to expectations.Identifying and providing resolution for shortcomings or issues identified to include design, implementation, security, performance, or architecture.Significant working knowledge of distributed database deployment, monitoring, and management.Working with development teams in an Agile scrum environment.Backup and Disaster recovery expertise for Cloud-Based MongoDB deployments.Working knowledge of Cloud Computing and Azure/VMWare Technologies, OCAC, GCPDemonstrated experience utilizing Database centric solutions to deliver High Availability and Disaster Recovery.  Awareness of non-Database centric capabilities (HACMP, VCS, TrueCopy) Working knowledge with storage subsystemsClear understanding of ITIL framework5 years of Project-based work as well as operational support-related experience5 years of management of 100+ serversMust be able to effectively represent DBA team on escalated incident management calls from operations.Understanding of TD Methodology of designing, building, deploying and operating Unix/Linux, Windows server solutions that involve best practices and are consistent with project objectives and client requirements.Provide management escalation for support calls including on-call afterhours support.Ability to maintain a positive attitude while working with high demands and tight deadlines.Demonstrates experience involving strong communications skills (written and verbal), proven ability to effectively interact with individuals across business units and at various levels within the Bank (technical, business, including Management).Highly organized and possessing strong analytical skills.Open minded and highly adaptable with ability to work in a fast-paced demanding environment.Must be team-oriented with ability to work well with multiple teams in a cross-functional setup.Self-motivated, with strong sense of ownership and urgency to deliver projects/tasks in a timely fashion.

EXPERIENCE & EDUCATION

Undergraduate degree or Technical Certificate;College / University with emphasis on computer science and business or equivalent work experience.IT Industry accreditations not required, but will be considered along with experience5-7 years relevant experienceFinancial Services IT experienceBroad experience with IP networking concepts - routers, firewalls, etcTeamwork - strong relationships with developers and business analysts, architecture & operationsExcellent communication and presentation abilitiesEffective time management skills and ability to work under deadlines and operational pressuresExpert knowledge of Oracle, MongoDB, SQL, NoSQL Query OptimizationAdvanced knowledge of NoSQL Database Design Best Practices, Data Backup and Restoration and Performance Tuning/MonitoringIntermediate knowledge of Automation Tools (e.g. Ansible) and Linux/Unix Systems

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet