Senior Instructional Designer

#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine’s 2025 World’s Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The successful candidate will have passion and experience in learning curriculum design and working closely with his or her team, SMEs, and learning solutions vendors to develop instructor-led face-to-face, instructor-led live virtual, leader-led, and asynchronous learning solutions.

Responsibilities:

 Be responsible for the development of highly engaging and interactive learning solutions using industry standard e-learning software.

Apply advanced adult learning theories into practical, application-based learning design and development with the ability to convert strategies to effective and engaging learning experiences.

Possess the ability to work in a team environment to design, develop and build blended learning experiences.

Partner and collaborate with other learning professionals and business partners in delivering a globally consistent learning experience.

Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.

Communicate effectively in visual, oral, and written form and deliver engaging presentations to business leaders.

Acquire and apply new technology skills to instructional design practice.

Be a thought leader in instructional design and innovation.

Minimum Qualifications:

Must be able to communicate in English as per business standards.

Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply.

Extensive experience in Instructional design application with the ability to convert strategies to effective and engaging learning experience.

Proficient user in Articulate 360 (Storyline, Rise, etc.) 

Ability to trouble-shoot issues within Design Tools (Articulate)

Experience working in an agile and waterfall design environment.

Ability to work in a team environment to design, develop and build blended learning experiences.

Acquire and apply new technology skills to instructional design practice to drive innovation.

Proven e-learning design and development experience and experience designing, developing, and delivering emerging learning solutions including game-based learning, video creation, simulations and immersive scenarios requiring multiple branching elements strongly preferred.

Demonstrated thought leadership and the ability to drive innovation.

Demonstrated ability to apply concepts, techniques, and theory of other disciplines to instructional design assessment strategies.

Proven experience as an Instructional Designer in a corporate and financial services area.

Software skills MUST have been applied / used in a recent position, able to share features of the tools used.

Highly proficient in the use of Microsoft Office Products, Word, PowerPoint, Excel, and Project are a must.

Excellent analytical skills, experience with using learning management systems to drive the delivery of training solutions.

Preferred Qualifications:

An education degree or certification in Performance Technology, Instructional Design, Adult Learning or Teaching is strongly preferred.

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.