About the Team

The New Verticals Implementation Team is on the ground floor of building DoorDash’s next big business. Partnering closely with teams to establish the critical relationship between DoorDash and the Merchant. We manage onboarding, implementation, and launch for Merchants joining the platform.

About the Role

The Senior Implementation Associate on DoorDash’s New Verticals Implementation Team plays a key role in launching new SMB merchant partnerships.

 This role manages the full merchant journey—from late-stage sales through onboarding, implementation, and post-launch support—ensuring smooth setup, optimized platform presence, and operational efficiency. 

The position requires strong project management, cross-functional collaboration, and direct engagement with merchants. Ideal candidates have 2–3 years of experience in Implementation, Customer Success, or Account Management, along with familiarity with POS systems, Open APIs, or SFTP integrations.

You’re excited about this opportunity because you will… Tackle one of e-commerce’s toughest challenges: organizing thousands of unique items with limited existing data. Own the end-to-end merchant experience through hands-on project management—from onboarding to go-live and beyond. Build strong relationships by engaging directly with merchants throughout the entire journey, from late-stage sales through post-launch success. We’re excited about you because…

You bring Project Management & Organizational Skills

The ability to manage multiple merchant implementations simultaneously, from onboarding to post-launch, while coordinating across teams and ensuring timelines are met.

You excel at Client Communication & Relationship Building.

Strong communication skills to guide merchants through the implementation process, set clear expectations, and provide ongoing support—building trust and ensuring a positive experience.

Have a healthy dose of Technical Aptitude & Problem-Solving skills

Technically savvy with strong problem-solving skills—able to navigate systems, troubleshoot issues, and adapt quickly in dynamic environments

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