General Responsibilities
Provides on time delivery of HR related administrative tasks e.g. creating legal documents, keeping HR systems up-to-date, creating reportsHandles onboarding and termination actionsCreates purchase orders in our Oracle system and follow-upDevelops Shared Services concepts in the region within the function of HRLeads respective projects according to the company priorities, especially related to the usage of HR systemsCollaborates with current 3rd party service providers to find the best solution for HR Services and the companyTracks and analyze Key Performance Indicators (KPI’s)Gives on request administrative HR support to other Centers of excellence
Experience / Qualifications
- Leads his/her own job, taking responsibility for the day-to-day operations of HR administration and Benefit Administration for Bulgaria
- Responsible for the timely delivery of HR admin and Benefits related administrative tasks e.g. creating legal documents, keeping HR and Benefits systems up-to-date, creating reports, striving for document compliance in accordance with the Bulgarian legislation, coordinating of onboarding and termination actions
- Monitors that benefits are administered according to the policies, agreements and employment contracts and delivery reporting on current benefit usage to COE
- Responsible for creation of purchase orders in Oracle and follow-up on invoice accuracy
- First point of contact to employees for HR Admin and benefit related questions. Works with COE to get guidance on complicated cases. Actively partners with HR and the Business for effective resolution of day to day matters
- Supports a team of specialists in Bulgaria responsible for HR administration services, maintains up to date process descriptions
- Leads the communication to all stakeholders of HR Benefits processes in scope to ensure the smooth delivery of the service and solving of the open issues and improvement implementation
- Participates in the respective local/regional/global projects according to the company priorities, especially related to the usage of Workday and/or other HR and Benefits systems
- Keeps the high service level, tracks the performance according to Key Performance Indicators
- Participates in process improvement projects; can lead small projects regarding improvements of specific process steps under the incumbents’ accountability
- Above 2 years of working experience in the support functions in the international companies preferably with Shared Services concept implemented.
- Knowledge and understanding of labor legislation.
- Knowledge and understanding of HR Systems, e.g., SAP/Workday is preferred.
- Fluent English
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