Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Product Management

Pay Details:

$108,800 - $163,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Oversee product teams/groups and ensure the simple and efficient  delivery of products and services to the customerProvide vision, leadership and strategic guidance in developing and implementing Bank's products, services and programs including features, benefits and characteristicsDevelop and implement products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectivesDevelop and manage the product development calendar for the team and oversee the successful and seamless execution of deliverablesBuild and maintain effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternativesLead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impactLiaise with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyze challenges and identify areas of opportunity through customer research, focus groups, and external secondary research; facilitate ideation sessions and build necessary business cases for NPD, identifying solutions and building stronger plans for growthManage the product development budget of the team.  Determine the optimal allocation of overall budget to ensure objectives can be achieved or exceededManage the identification of competitive offerings in the market and their strengths and weaknesses. Determine the methodology to quantify market analysis to assess product performance including product lifecycle, quality, technical support, marketing programs and sales supportOversee the creation of product roadmaps to illustrate the vision for the product.  Plan product solutions that meet the needs of targeted customersPartner with marketing and various channels to develop programs to move buyers through the buying processDirect market research projects and recommend methods for growing existing markets and developing opportunities for customer products and servicesEstablish an annual business and expense plan for the product / segment, monitor results to planImplement and monitor product / segment performance against objectives, recommending enhancements to ensure a consistent customer, brand experience

SHAREHOLDER

Deliver financial results for the product / product suite via operation of all available ‘levers’: pricing, margin, volume etc., create and deliver business cases to achieve strategic business results ( acquisition, retention, customer experience, engagement and market share)Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scaleConduct ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the market placeExecute on the annual business plan to deliver results aligned with business strategiesDevelop and implement products to drive profitable product growth and increased market share through strategic partnerships with internal/external stakeholders, as well as, industry, and customer insights/foresights expertiseRefine product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tacticsParticipate and collaborate on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standardsEnsure effective product policies and processes are established to support business processes align with risk appetiteReview and approve business and expense plans and track success and effectiveness of product development delivery and implementationEnsure all products are in compliance and meet all regulatory requirementsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEnsure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

EMPLOYEE / TEAM

Responsible for management of the overall team providing both leadership and guidanceSet targets and objectives for the team, and deliver resultsGrow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value deliveredLead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employeesLead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely mannerManage employees in compliance with all human resources policies, procedures and guidelines of conductShare knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teamsSupport an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successesRecruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesEstablish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectivesAct as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversee and lead a highly complex and diverse product function for an area of significant complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business resultsGenerally accountable for a significant product management area that typically has enterprise wide impact or accountabilityEnterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levelsLead and manage teams handling mass or niche products / segment suites, with moderate to high levels of size/complexity of the product groups/segmentsProvide coaching, mentorship and guidance to practitioners, business, executives within area of expertiseManage and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practicesStrategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trendsIdentify operational efficiencies and opportunities with other business management / enterprise areasFacilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)Set overall team direction and collaborate with others to execute on common goalsFocus on longer-range planning for functional areaTypically reports into an Executive Product Manager

EXPERIENCE & EDUCATION

Undergraduate degree or product management certificate and /or10+ years relevant experiencePrevious Product experience requiredExperience in leading strategy strongly recommended

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet