Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Responsible for performing complex fraud incident investigations and case management, including collaboration with internal and external stakeholders to mitigate and recover loss to the Bank.
Essential Job Functions
Performs fraud incident management for instances described within the Bank’s Fraud Risk Management Program.Performs complex fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement.Conducts complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions.Keeps management apprised on the status and progression of assigned complex fraudLeads, trains, mentors, and/or coaches team members.Conducts fraud awareness training for employees, customers, or the public, asSupports Fraud Risk Management on retail training and operations with training initiatives asSupports management by completing special projects, and other duties asDevelops and maintains professional working relationships with local law enforcement and peer bank fraud professionals.Investigates possible elder abuse and reports to the appropriate groups andWorks with operations and front-line employees to protect customer information and preventForms initial determinations regarding additional actions to be taken and recommends possible SAR filings to management and/or the AML Investigations team, in accordance withWorks with law enforcement to resolve fraud incidents and represents the Bank in court proceedings as required.Regularly exercises discretion and judgment in the performance of essential jobMaintains good punctuality and attendance toFollows Bank policy, procedures, and guidelines.
Knowledge, Skills & Abilities
Knowledge of banking laws andAbility to prepare and provide comprehensive investigative reports to law enforcement for criminal prosecution including the collection, preparation, and preservation of evidence.Ability to effectively conduct complex investigations and linkAbility to communicate effectively both verbally and inAbility to work independently with minimalAbility and willingness to continuously build knowledge andAbility to work effectively in a teamAbility to mentor and train other team members.Ability to maintainAbility to speak clearly and persuasively in positive and negativeAbility to read and analyze data to identify fraudulent/suspiciousAbility to complete tasks accurately andAbility to manage several tasks simultaneously and learnAbility to communicate effectively with all levels of management andAbility to deal with frequent change, delays, and unexpectedAbility to travel on company business, including occasional overnight travel or extendedAbility to work extended hours to meet a goal, asSkill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Basic Qualifications
Bachelor’s degree or commensurate work experienceMinimum of four (4) years of work experience in fraud investigations, bank security, bank loss prevention, and/or Bank Secrecy Act reporting, required.Prior experience providing court testimony in fraud related casesCertification in a relevant discipline (i.e., Certified Fraud Examiner-CFE, Certified Financial Crimes Investigator-CFCI, Certified Anti-Money Laundering Specialist-CAMS) or willingness to obtain certifications, preferred.
Job Expectations
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.