Responsible for performing analysis of historical business data, including past call and transactional volume, projected business trends and events and other possible drivers of workforce volume to determine future workload trends and plan staffing levels as appropriate. In this role, analyst will play a lead role and partner with business line leaders in both the call centers and back-office processing areas to develop staffing capacity as well as complete more complex ad hoc workforce planning analysis requests to ensure adequate coverage to meet and exceed service standards.

Key Responsibilities
Partner with peer group, business partners and product management to learn business area to understand trends and workload drivers.
Develop trend analysis and modeling of future workload projections to aid in short- and long-term workforce and staff planning.
Identify future events and other business trends that may impact workload volume, analyze the potential impact of these events to workforce capacity, and propose necessary changes to planned staffing levels to ensure needs are met.
Develop effective/strategic business solutions through research and analysis of data and business processes to solve staffing challenges, including developing innovative approaches to solve problems.
Complete more complex ad hoc workforce and capacity analyses to ensure fact-based staffing level decision making.
Communicate to business line leaders and recommended actions because of analyses.
Create custom reporting which aggregates input from multiple sources.
Present findings and recommendations to key state holders; partners cross functionally.

Required Qualifications
Bachelors degree or equivalent.

Preferred Qualifications
Degree focus: Statistics, Economics, Finance, Engineering, Science
Additional knowledge and skills:
Excellent analytical and quantitative skills; experience with one or more forecasting software applications required: SAS, SQL, Excel.
At least 3 years in a forecasting analytics position required; financial services call center forecasting experience preferred.
Demonstrated strong communication and leadership skill; ability to work with all levels of the organization.
Collaborative consulting experience preferred; strong interpersonal skill required.

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(4:45p-1:15a)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Business Support & Operations