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Job Summary:The Senior Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility.
In addition, support and help the Regional Facilities Manager in ensuring JLL IFM contract delivery is achieved by being the on-site key point of contact for key stakeholders and/or client also the strategic tasks.
The role will have responsibility for overseeing day to day activity for all in scope services delivery and quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site spend control and budgets accuracy.
Essential Duties and Responsibilities :
Team Management
Lead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and delivery
Develop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members
Client/Stakeholder Management:
Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities in the client’s premises
Procurement & Vendor Management:
Ensure vendors are well-managed, delivering services on time and within budget
Ensure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Contracts Management:
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client
Finance Management / Cost and Spend Control / Profitability
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Monitoring and reporting of budget spend
Ensure financial processes are followed at all times
Raising Purchase order requests and goods receipting of vendor invoicing
Scrutinising spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of output
Health & Safety Management
Ensure the provision of a safe working environment
Compliance with JLL EH&S policies and procedures including RAMS and permit to work systems.
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management (JLL and/or supplier staff/services)
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Engaging in all EH&S meetings and trainings as required
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met, if applicable
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required (team approach)
Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
Strong focus on promoting sustainable methods of service delivery and proactively seeks opportunities to implement sustainable and ecological initiatives.
Remains current with sustainability, biodiversity, environmental and ecological issues and actively works to include them in service activities where appropriate
Additional Duties and Responsibilities
Any other reasonable task requested by the Regional Facilities Manager that is within scope or capability.
Working with wider JLL team to ensure consistent delivery of services
Skills & Experience:University degree or comparable qualification or suitable time experience in a similar role
Leadership and management of a team
Experience in Health and Safety, Risk Assessing, Method Statements, Permits to work etc.
5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related field
Fluency in English and fluency in Dutch or French
Experience using CAFM or similar
Experience using CAD desirable but not essential
Strong communicator with ability to interact with a wide range of client staff –
Able to communicate difficult and complex issues clearly and concisely with analytical and critical thinking
Knowledge of Occupational Safety requirements
Excellent PC literacy (MS suite) and proven ability to manage daily activities using various systems
Knowledge of quality management and KPI measurement
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts and relevant terms
Budget management and financial analysis skills
Location:
On-site –Brussels, BELIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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