**_Title section:_** Senior Expert ERP & FSM Processes **_Introduction section:_** At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees. Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth. **Our values guide how we work:** + We Care for our patients, each other, and our communities + We Connect across teams and borders to deliver excellence together + We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation **_Information about_** **_Global Commercial_** **_department:_** Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide! **_Summary about role:_** Responsible for the (digital) process areas within GTO, which are supported by ERP and FSM systems. The function ensures that the business processes in the GTO area are consistently mapped in the ERP and FSM systems and thus lays the foundation for expanding the provision and business models in the area of digital services in the future. Collaboration in the development and implementation of new business models. Strategic and operational development of the GTO processes with a focus on a global standard that ensures that business processes provide reliable data for monitoring and clear information regarding further optimization and business development potential. Promoting cooperation with local service organizations to improve service quality and customer satisfaction. **_Responsibility:_** + Lead the development and implementation of projects within Global Technical Operations function, anticipating complex issues, challenges and opportunities and ensuring integration with the wider GTO strategy + Responsible for processes that are mapped in ERP and FSM and the associated business models, taking into account customer and user requirements as well as other stakeholders + Development of strategy and roadmap for a portfolio to support current and future business opportunities + Driving and sustaining organizational change and operational excellence by empowering local service teams to integrate new technologies + Responsible for the continuous development and optimization of service and field processes + Development of methods for continuous improvement and best practice sharing between the local service organizations + Definition of global standards and harmonization of processes in the GTO area + Evaluation of the impact of new technologies on service and field processes, responsible for the design of optimized processes when introducing new technologies + Assess the skills of staff involved in service innovation team to identify gaps and prioritize development activities. Implementing the organization's formal development frameworks within the area of responsibility. Coaching and mentoring other staff to support the development of the organization's capabilities + Planning of future and optimization of current infrastructure and system resources for the provision of process-relevant systems and tools in close cooperation with internal and external service providers **_Candidate’s profile:_** + University degree (Uni/FH) in computer science, natural sciences, engineering or economics. Preferably in the field of business informatics and with an international focus + Alternatively, successfully completed vocational training with several years of professional experience in the relevant field + Professional experience in ERP implementation and usage in a global technical service department + Professional experience in IT project management or in a comparable function: ≥ 4 years + more than 2 years of leadership experience in planning and managing resources to achieve specified goals + more than 4 years of experience in providing expertise and acting in an international environment and at least 2 years of experience in medical technology + Building effective teams: Building teams with strong identities that use their different skills and perspectives to achieve common goals. + Quality of decisions: Making good and timely decisions that move the company forward. + Strategic mindset: Looking ahead to future opportunities and turning them into breakthrough strategies. + Optimizes work processes: Knows the most effective and efficient procedures for completing tasks, with an emphasis on continuous improvement. + Customer focus: Builds strong customer relationships and delivers customer-oriented solutions. + Business insight: Applies knowledge of the business and the market to achieve the organization's goals. + Persuades: Uses convincing arguments to gain the support and commitment of others. + Financial acumen: Interprets and applies key financial indicators to make better business decisions. + Communicates effectively: Develops and delivers multimodal communications that convey a clear understanding of the specific needs of different audiences. **Other special knowledge:** a) Functional knowledge + Strong technical understanding and product knowledge + Appropriate leadership and management skills + Strong knowledge of medical products and the associated responsibility + Customer and location-specific knowledge + Excellent project management and implementation skills + Excellent knowledge of dialysis and other medical and pharmaceutical products and services of both FME and competitors is an advantage b) IT skills + Understanding and using modern communication software and systems + Good IT user skills (MS Office, SAP, Intranet etc.) + Understanding the basics of e-health, data security and related topics + Good knowledge of SAP S4 HANA + Knowledge of SAP FSM (Field Service Management) and SAP WFM (Workforce Management) an advantage + Up-to-date knowledge about IT and digitalization c) Languages + National language and fluent English are a must (presenting, writing, reading) + Languages other than the national language are an advantage **Special personal requirements:** + Work in an international company with international standards + Travel within the region and internationally across different time zones **_Our Offer for you:_** There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey. + Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world + Individual opportunities for self-determined career planning and professional development + A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one + A large number of committed people with a wide range of skills, talents and experience + The benefits of a successful global corporation with the collegial culture of a medium-sized company