**About the job** **Our Team:** This position is part of the Service Excellence team (formerly C2R), a transversal organization into Sanofi Business Operations. Service Excellence focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience. The Senior Experience Designer supports the design and improvement of service management processes and tools, focusing on enhancing user experience. This role also contributes to the satisfaction measurement framework implementation and helps analyze feedback to drive continuous improvement. **Main responsibilities:** **_Experience Design Implementation_** + Support the design of user journeys across service management processes and tools + Implement experience design solutions following established guidelines and standards + Contribute to the improvement of service accessibility and usability + Assist in documenting user flows and experience requirements **_Satisfaction Measurement Support_** + Help implement satisfaction surveys and feedback collection mechanisms + Assist in gathering and organizing user feedback from various channels + Support the analysis of satisfaction data to identify trends and improvement areas + Prepare regular reports on satisfaction metrics and key findings **_User Research Assistance_** + Participate in user research activities to understand needs and pain points + Help create and maintain user personas and journey maps + Collect and organize user feedback and behavioral data + Support the documentation and communication of user insights **_Experience Improvement Projects_** + Implement experience improvements based on user feedback and research findings + Support the testing and validation of new experience designs + Monitor the impact of implemented changes on user satisfaction + Document best practices and lessons learned from improvement initiatives **_Stakeholder Collaboration_** + Work with cross-functional teams to implement user-centered approaches + Communicate user needs and experience requirements to technical teams + Support the preparation and facilitation of design workshops + Educate colleagues on basic experience design principles **About you** **Experience:** + 2-3 years of experience in user experience design, service design, or related fields + Experience participating in user research and feedback collection activities + Familiarity with satisfaction measurement methods and tools + Basic understanding of service management processes and tools **Soft skills:** + Good empathy and ability to understand user perspectives + Effective communication skills with ability to explain design concepts clearly + Team-oriented with willingness to collaborate across functions + Detail-oriented with focus on quality and consistency + Eager to learn and apply new experience design approaches **Technical skills:** + Proficient in experience design methodologies and user research techniques + Working knowledge of satisfaction measurement approaches + Ability to create journey maps and other user experience visualizations + Basic understanding of design thinking and problem-solving methodologies + Familiarity with service management concepts **Languages:** English (fluent) **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)