We are looking for experienced Policy Services professionals from within the Insurance industry who are committed to delivering timely and accurate work, including addressing queries from concierge, internal stakeholders and external parties. This role reports directly to the Team Lead of High Net Worth Policy Services. **Position Responsibilities:** + Ensure all post-sales transactions, including high priority case, are completed accurately within the turnaround time or the requested timeline. + Respond to emails in a timely and accurate manner, ensuring the emails are clear and easy to understand for concierge, internal stakeholders and external parties (For examples case managers and representatives). + Escalate the relevant business units for their investigations and follow up on findings and recommendations if required. + Collaborate closely with legal, compliance, product and actuarial on inquiries and cases. + Proactively suggest and collaborate on process improvement initiatives to enhance operational efficiency and service delivery + Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices. + Be part of a strong and collaborative high net worth policy services team who thrives on supporting one another. + Handle ad-hoc requests as needed **Required Qualifications:** + A minimum diploma qualification is essential for this role. + Possess 2 to 4 years of experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business. + Strong proficiency in both written and verbal communication. The ability to convey ideas and information effectively is crucial in ensuring smooth communication channels within the team and with clients. + Demonstrate exceptional interpersonal skills in building and maintaining positive relationships with clients, colleagues, and other stakeholders. + Possess creative problem-solving skills. The ability to think innovatively and find effective solutions to challenges that may arise in the course of business operations. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido