The Quality Engineer is expected to adhere to all safety rules and procedures
• The Quality Engineer is expected to report any unsafe condition or absence of any protective device immediately to their supervisor/Manager/Cell leader
• Quick response to customer concerns/complaints
• Conduct QRQC workshops to identify root cause of customer complaints, define corrective actions involving the CFT and their effective implementation within the target date as per customer specific requirements.Horizontal deployment of corrective actions for similar products or product lines.• Capture and document lessons learnt.• Ensuring the compliance of customer specific requirements.• Conduct periodic corrective action implementation effectiveness verification audits.• Provide trainings to operators/staffs on lessons learnt from previous quality issues and customer complaints.• Conduct daily QRQC meetings to address any potential quality concern at customer end or chronic internal/external quality issues• Conduct customer satisfaction survey and summarize the results to management for review and action plan.• Co-ordinate/support customer audits (periodic system assessment audits) and close the NCs with corrective actions involving the CFT.• Monthly review of Customer score cards through customer portals, receipt of scorecards through emails and summarize the results to management for MOR and MRM.
 

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