Job Title

Senior Engineer

Job Description Summary

The Senior Engineer will be responsible for overseeing the end-to-end operations of M&E engineering services in facilities management across single/multiple sites. This includes managing teams, delivering technical excellence, ensuring compliance with all statutory requirements, maintaining high client satisfaction, and ensuring smooth and cost-efficient operations in alignment with service-level agreements (SLAs) and key performance indicators (KPIs).

Job Description

Key Responsibilities:
1. Facilities & Technical Operations
•
Oversee daily operations of M&E systems: HVAC, fire protection and other critical building infrastructure.
•
Support the Engineers to deliver the preventive and corrective maintenance programs across all facilities under management.
•
Ensure all works are carried out according to maintenance schedules, SOPs, safety standards, and client expectations.
2. People & Resource Management
•
Lead a team of engineers and asst Engineers – responsible for recruitment, training, performance reviews, and team motivation.
•
Manage contractor and vendor performance for outsourced services (e.g., specialist maintenance, equipment supply, testing and commissioning).
3. Client Management & Reporting
•
Serve as the main client liaison for technical operations, ensuring clear communication and proactive service delivery.
•
Attend regular client meetings to present reports, resolve issues, and provide performance updates.
•
Submit detailed monthly and quarterly operations reports, including maintenance KPIs, incident logs, cost analysis, and improvement plans.
4. Compliance, Safety & Risk Management
•
Lead audits and inspections (internal and external), implement corrective actions, and maintain complete documentation for compliance.
•
Manage incident reporting, root cause analysis, and implement preventive measures.
5. Financial & Contractual Oversight
•
Develop and manage operating budgets for assigned contracts, including forecasting, cost tracking, and optimization of resources.
•
Monitor contract scope, variations, and deliverables, and support renewal, tendering, or negotiation processes.
•
Track asset lifecycle, manage spares inventory, and optimize procurement for cost efficiency and equipment uptime.
6. Continuous Improvement & Innovation
•
Identify operational inefficiencies and implement solutions for energy savings, workflow automation, and system reliability improvements.
•
Propose and execute technical upgrades, retrofits, and modernisation initiatives.
Key Performance Indicators (KPIs):
•
SLA and KPI compliance across all contracts
•
Client satisfaction score and feedback
•
Downtime reduction and preventive maintenance ratio
•
Operational cost optimization and budget control
•
Safety compliance and incident-free records
•
Staff retention, training completion, and productivity metrics
Job Requirements:
•
Academic Qualifications: A degree or diploma in electrical/mechanical engineering (building services or facilities engineering is an added advantage) Professional certifications (e.g., FSM, Green Mark, LEW) are advantageous.
•
Experience: Minimum 7–10 years’ experience in M&E operations within facilities management (e.g., commercial, hospital, data center, residential, or industrial buildings).
•
Technical Expertise: In-depth knowledge of M&E systems and infrastructure; strong familiarity with local codes and standards.
•
Skills: Strong leadership and communication skills, crisis and contract management, data-driven decision making, budgeting, and stakeholder engagement.
•
Others: Proficient in MS Office, CMMS/CAFM systems, and incident management tools. Willing to travel across sites and respond to emergencies on short notice

INCO: “Cushman & Wakefield”