Senior Engineer, Hardware HPSC

This engineer will work in the CSG - Customer Support Group team which provides L3 engineering product support to HPDS customers worldwide.  Regular domestic and international travel is required in this position.  The job entails a mix of hands-on systems engineering and interpersonal communication skills. Electrical, Mechanical, Chemical, Computer, and/or Systems Engineering skills and experience are valuable in the role.

osition Overview

This role is part of the CSG – Customer Support Group, providing Level 3 engineering product support to HPDS customers worldwide. The position combines hands-on systems engineering with strong interpersonal communication skills. 

Key Responsibilities

Establish plans, define approaches, and develop designs for moderately complex engineering problems.Conduct engineering/scientific analysis and experimentation within defined strategies or products.Perform hands-on work and, when appropriate, lead less senior technicians, lab specialists, and operators.Modify, improve, and support existing engineering activities related to procedures, processes, systems, products, and components.Act independently on most assignments with minimal supervision or technical guidance.Serve as Team Leader on complex lab projects for development, testing, or field support of CF IJ products.Provide Level 3 escalation support for customer issues, collaborating with field technicians and Level 2 support teams.

Qualifications

Bachelor’s degree in Engineering (Electrical, Mechanical, Chemical, Computer, or Systems) or equivalent experience.2–5 years of experience in electro-mechanical systems, preferably in the printing industry.Strong problem-solving skills and ability to work under pressure.Comfortable with frequent international travel and working in diverse environments.Spanish language proficiency is highly preferred.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.