American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

Our Global Sourcing & Procurement Services (GS&PS) colleagues manage all AIG third party spend, ensuring maximized productivity and quality. Our global team includes Category Strategy, Negotiations and Execution, Transformation, Operations, Productivity, Environmental Sustainability, Supplier Diversity, Analytics, Tools, and Program Governance. GS&PS is committed to providing value to our stakeholders through building trust, providing a best-in-class procurement experience, maximizing profit, minimizing risk, and enabling sustainable growth for AIG.

About the role

The Senior Director of Governance and Policyis a strategic enterprise leader responsible for designing and operating the governance, policy, and control framework that enables AIG to manage third‑party relationships securely, compliantly, and efficiently throughout the full lifecycle—from sourcing through off‑boarding.

This role establishes the strategic foundation, operational model, and controls that embed risk, data security, and compliance considerations into every stage of vendor engagement. The Senior Director partners with senior stakeholders across Legal, Cybersecurity, ERM, Risk, Compliance, and GS&PS to ensure a resilient control environment, strong policy discipline, and consistent lifecycle management across the global supply base.

Responsibilities

Strategic Governance & Operating Model Leadership

Establish and lead a federated governance model with centralized oversight, clearly defined roles and responsibilities (RACI), and strong cross‑functional accountability.

Develop the governance framework supporting transparent, data‑driven decisions across third‑party lifecycle management.

Define and lead KPIs, performance dashboards, and risk metrics that drive discipline, early‑warning visibility, and continuous improvement.

Advise senior leadership on governance best practices, regulatory expectations, and emerging operational risks.

Policy Strategy, Standards & Control Framework

Own the GS&PS policy and standards framework, ensuring alignment with enterprise policies, regulatory expectations, and contractual requirements.

Formalize and embed third‑party data protection, cybersecurity, and operational control requirements into sourcing, contracting, supplier onboarding, and ongoing vendor management.

Lead policy lifecycle management—including drafting, review, approvals, version control, training, and enterprise‑wide communication.

Build and deliver training and awareness programs that elevate risk, data security, and policy understanding across business and procurement teams.

Process Optimization, Standardization & Automation

Champion operational excellence using Lean Six Sigma, business process management (BPM), and automation opportunities.

Design and implement scalable, efficient processes that embed controls and compliance expectations into frontline procurement activities.

Lead change management, training, and adoption programs to ensure new processes and technologies deliver intended outcomes.

Monitor adherence to approved processes and drive continuous refinement based on performance data, audit findings, and regulatory changes.

Audit, Regulatory Alignment & Executive Engagement

Serve as the primary GS&PS leader for audit readiness, regulatory exams, and internal/external reviews involving third‑party governance and controls.

Ensure timely and accurate fulfillment of requests and execution of remediation plans.

Communicate complex governance, risk, and policy topics clearly for executive and board‑level audiences.

Provide strategic thought leadership and influence to shape enterprise decision‑making related to third‑party risks, security, and operational resiliency.

Requirements

Bachelor’s degree in Business, Supply Chain, Risk, Cybersecurity, or related field; Master’s degree, JD, or advanced certifications (e.g., PMP, Lean Six Sigma, Prosci, CTPRP) preferred.

10+ years of senior leadership experience in governance, policy, risk, cybersecurity, compliance, or procurement within complex, regulated environments.

Proven ability to design and operationalize enterprise governance frameworks, including roles, decision structures, KPIs, and executive reporting.

Strong executive communication and influencing skills, with the ability to simplify complex risk and policy issues for senior leaders and drive cross‑functional alignment.

Demonstrated experience in process optimization and control integration using methodologies such as Lean, Six Sigma, or BPM.

Risk‑ and controls‑oriented mindset, with the ability to identify gaps, lead remediation, and partner effectively with Cybersecurity, Legal, ERM, and Compliance.

Proven track record supporting audit readiness, regulatory exams, and remediation management.

Strong organizational leadership with the ability to lead change, guide matrixed teams, and drive enterprise‑wide adoption of governance and policy requirements.

Data‑driven decision maker with strong business acumen and the ability to balance risk, operational efficiency, and strategic objectives.  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

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