As the Senior Director – Global Enterprise Program Management, you will lead the operational execution of complex, global enterprise customer engagements. You will serve as a senior advisor and primary point of contact, translating customer requirements into actionable delivery plans and ensuring seamless execution across cross-functional teams. You will drive alignment, operational excellence, and continuous improvement through a consultative, industry informed approach, without direct people management. You will be accountable for exceptional customer satisfaction, scalable outcomes, and global profitability.

Responsibilities:

Lead the planning, execution, and delivery of enterprise programs globally for large multinational technology focused enterprise customers Engage and influence program delivery and sales teams, providing guidance, coaching, and performance feedback Serve as the primary program delivery point of contact for assigned enterprise accounts, ensuring program objectives are met Coordinate with Sales, Operations, and other departments to deliver integrated solutions Track program milestones, budgets, profitability and deliverables, reporting progress to senior leadership Identify risks and implement mitigation strategies to ensure program success Design and execute the back office support against complex selling strategies, working in conjunction with VP and Sr. Director – Sales teams Lead and direct teams, utilizing in-depth knowledge of key accounts and industry, including company operations, suppliers, and products and solutions Establish and hold organization accountable for annual goals, priorities, and performance metrics Organize and lead strategic business reviews and present initiatives to senior management Drive solution concept, design, vision, and relay to both customer and within the organization

Qualifications:

Bachelors Degree – Business, Engineering or related field required; Masters Degree - MBA preferred 15 years of experience leading and managing staff and programs at a Global level  10+ years strategic sales and/or large account management experience with a history of success maintaining and developing relationships Prior P&L management with proven track record of exceeding results Knowledge of business and management principles, including strategic planning, resource allocation, leadership techniques, and coordination of people and resources In-depth knowledge of distribution industry, related solutions, and products Ability to analyze, initiate and implement sales strategies to achieve forecasted goals Highly skilled in influencing in a matrix organization Proven success in customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Strong verbal, written, analytical, persuasion and interpersonal skills Understand competitive landscape, market insights and effectively communicate across key internal and external stakeholders Highly collaborative; able to effectively interact at all levels across the organization Ability to travel 0% - 25%

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