Senior Director, Retail Hardware Product Management Location: West Greenwich, RI, US, 02817 Requisition ID: 18786 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com . **Overview** Brightstar is shaping the future of retail hardware solutions for global lottery environments. As retail evolves - introducing advanced connectivity, self-service experiences, and cashless transactions - this role exists to own the hardware product portfolio end-to-end: strategy, roadmap, and leadership of a team that delivers both commercial and technical outcomes. This leader will set standards for what “great” looks like in hardware product management, lead experienced product managers responsible for major product lines, and oversee a Hardware Product Design Lead who ensures technical design execution aligns with business goals. **12–18 Month Success Outcomes** + Deliver a unified hardware roadmap that accelerates time-to-market and strengthens Brightstar’s competitive position. + Launch at least one next-generation retail hardware platform that meets cost, reliability, and regulatory objectives. + Build and develop a high-performing team of product managers and technical leaders, clarifying roles and creating growth paths. + Ensure portfolio decisions balance commercial priorities, technical feasibility, and operational readiness. + Demonstrate measurable impact: improved uptime, reduced total cost of ownership, and enhanced retailer and player experience. **Scope of Authority** + **Decision Rights** : + Owns retail hardware product strategy and roadmap across multiple product lines. + Accountable for team performance and delivery of portfolio outcomes. + **Budget Influence** : + Direct Management: Owns and manages the R&D budget for hardware innovation and sustaining, ensuring alignment with product strategy and ROI targets. + Influence & Oversight: Provides input on hardware design, prototyping, and vendor selection to optimize cost, quality, and speed-to-market. + **Team** : + Direct reports: Director-level Product Managers, Senior Product Managers, and Hardware Product Design Lead. + **Leads vs Influences** : + Leads product management and design leadership team. + Influences engineering, procurement, UX, Field Services, and external technology partners. **What Great Looks Like** + **Exceptional** : + Has led hardware product portfolios and managed Director-level leaders and technical roles. + Deep expertise in retail POS equipment and solutions, vending machines, and cashless payment technologies. + Proven track record of delivering measurable business outcomes (cost reduction, reliability, scalability). + **Acceptable** : + Strong portfolio leader with exposure to retail POS and technical governance. + **Non-Starter** : + Purely commercial PM leader with no experience managing senior leaders or influencing technical depth. **Reporting:** Reports to the Vice President, Lottery Product Management **Location:** West Greenwich, Rhode Island **Qualifications** + 12+ years in product management or related leadership roles, including 5+ years managing multiple product lines. + Direct experience in retail POS hardware and technology (terminals, kiosks, vending machines, cashless payment systems). + Strong market knowledge of components, devices, and emerging technologies relevant to retail hardware. + Proven ability to lead cross-functional teams and manage complex stakeholder environments. + Bachelor’s degree in business, engineering, or related field; advanced degree preferred. **Success Profile** + Leading Complexity + Leading People + Leading the Business + Leading Self \#LI-BK1 #LI-HYBRID At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $154,258 - $250,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.