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The Senior Director, Customer Engagements role will provide leadership within the NTT Data Business Solutions (NDBS) customer engagement lifecycle.  In this capacity, the Senior Director, Customer Engagements is responsible for managing the pre-sales engagement process with services prospects, project delivery and customer satisfaction to NDBS clients.  The Senior Director, Customer Engagements is responsible for playing ‘General Contractor’ role to collaborate between all the practices within NDBS during pre-sales and delivery phases and be a single point of contact for the customer at NDBS.  Strong account management skills are required. This role will carry 35%-50% utilization target.

 

Duties and Responsibilities: 

 

Account Management and Pre-Sales Support

Go-to person within designated region for sales support and account managementBuild and review strategy document, Estimator, Proposal, SOW, and ContractsCollaboration with all practice leads during the sales cycle to provide unified one face to the customerWinning attitude towards closing the deals with appropriate amount of risk management planningProvide link between sales and delivery by continuing on the project post sales phase

 

Project Delivery

Establish credibility with supported clients as their trusted advisorJustify billing of own value-added hours to the projects as EDEffective use of existing tools as well as  contributing to the continuous improvement in the methodology and supporting toolsFacilitate weekly project reviews with clientEstimate and plan projectsDirectly oversee multiple accountsSingle point of escalations for customersSteering committee memberUnderstand the project risks, challenges and help craft mitigating strategiesProvide detail status of the project to NDBS management team – proactively and upon requestEnsure effective resource allocation and load balancing in order to deliver projectsEnsure consistent and successful delivery of projectsMaintain acceptable profitability targets across all projects in relation to the NDBS targetsAccuracy in Backlog tracking and reportingGenerate billings by personal utilization in some capacity

 

 

Customer Management

Account Management and ownership for assigned accountsCultivate professional relationships with client executive and project teamEstablish credibility and relationships with client decision makers, know their business, their industry, their culture, and their top prioritiesCreate an environment of extreme customer focus within the teamBe a decision maker regarding conflicting customer priorities/requirementsBe an advocate for customers within NDBSTimely response to and acceptable resolution of customer escalationsRenewal and expansion of contractual relationshipsActively participate and provide guidance to Steering CommitteeFacilitate introduction of SAP solutions and products to NDBS customers to help solve their business issues and secure additional business for NDBS

 

Team Leadership

Be a change agent for continuous improvements and implementing NDBS strategiesSpokesperson for NDBS company objectives and leads certain MBOs every year and supports all other MBOs activelyAbility to collaborate with diverse group of leaders within NDBSEducate project managers regarding value propositions, offerings and methodologyProactively contribute to the deployment of the ongoing Implementation MethodologyContribute to NDBS growth objectives by providing mentoring to new and existing employeesProactively contribute to the effective development of project managers and consultantsBe an advocate for the project managers/consultants, influence customers of “right resource right role” where appropriateLeverage resources in other groups as appropriate to deliver work (Support, Field Consulting, Outsourcing, Subcontractors, global NDBS resources, etc.)

 

Position Requirements/Qualifications:

Bachelor’s degree in Information Technology or related field of studyMinimum 10 years ERP experienceMinimum 7 years ERP project management experience5 years’ experience in project scoping, estimating, and planning required7 years cross functional SAP expertise with an ability to talk across the entire applicationExperience across multiple industriesAbility to lead strategic workshops with clients

 

 

Preferred:

Advanced degreeProject Management training and certificationPre-Sales experienceFor Propel/TPS graduates, special consideration will be given regarding experience level

 

 

Thank you for your interest in NTT DATA Business Solutions! We are thrilled to offer an exceptional compensation package that includes competitive salaries, comprehensive health and dental benefits, Flexible Paid Time Off, 10 paid holidays, a 401k plan, and remote work opportunities, among many other fantastic benefits. 

 

We take great pride in our firm's high-growth trajectory and are always on the lookout for top talent to join our team.  We encourage you to consider becoming a part of our dynamic and innovative organization. Thank you for your interest, and we look forward to hearing from you soon!

 

Please note that employment with NTT DATA Business Solutions is subject to the successful completion of a satisfactory background check, and we participate in E-Verify. We kindly ask that all applications be submitted directly and not through third-party agencies.

 

The annual base compensation range for this role will be ___________ - _________.  The exact compensation at which this job is filled will be determined by a number of factors including but not limited to organizational needs and the qualified candidate’s skill set, certifications, and experience.

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