Position Summary...We are seeking a dynamic and visionary Senior Director of Club Transformation to lead and elevate the end-to-end journey of our associates—from day one through retirement. This role is a critical pillar in our Omni Transformation, ensuring our frontline and support associates have the right tools, processes, and experiences to thrive in an evolving retail landscape.

Reporting into the VP of Omni Transformation, you’ll lead a team responsible for designing and delivering world-class associate experiences, closely leveraging the People teams to execute. From reimagining digital tools and workflows, to mapping key journey moments and driving process improvement, you’ll help us future-proof how we support and empower our people.

What you'll do...Lead the strategy and execution of associate experience transformation, spanning tools, technology, and operational workflows.Lead associate journey mapping and design, identifying friction points and opportunities from onboarding to retirement.Drive process engineering initiatives to simplify and enhance daily experiences for our associates.Act as a key connector between the Omni Transformation team, the People Function (HR), Operations, Product, and Tech to align efforts and deliver holistic solutions.Bring a product mindset to associate tools—prioritizing usability, scalability, and impact.Champion the voice of the associate in transformation workstreams to ensure human-centered design.Build and lead a high-performing team passionate about elevating the associate experience.

What you’ll bring…

A strategic, systems-level thinker with deep empathy for the associate experience.Experience leading large-scale transformation or associate-facing initiatives within complex organizations.Proven track record of working cross-functionally and influencing without authority.Strong background in journey mapping, process optimization, or workforce technology.Passion for solving problems at scale through collaboration, data, and creativity.Self-starter who thrives in fast-moving, ambiguous environments and loves to connect the dots.

Preferred Qualifications:

10+ years in roles related to HR transformation, employee experience, operations, or strategy.Experience in retail or other frontline-intensive industries strongly preferred.Familiarity with tools like Service Design, Lean Process, Agile, or Human-Centered Design is a plus.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

‎ 

- Health benefits include medical, vision and dental coverage

‎ 

- Financial benefits include 401(k), stock purchase and company-paid life insurance

‎ 

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see https://one.walmart.com/notices.

‎ 

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see One.Walmart.

‎ 

The annual salary range for this position is $130,000.00-$260,000.00

‎ 

Additional compensation includes annual or quarterly performance bonuses.

‎ 

‎ 

‎ 

‎ 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in business or related area and 8 years’ experience in consulting, corporate strategy, business development, or related area OR 10 years’ experience in consulting, corporate strategy, business development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in business or related field, Supervisory experience leading strategy teams

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America