Summary Statement
The Senior Director, Communications is not only a seasoned communications strategist — they are mission-driven, energizing leader who believes in the power of storytelling to drive meaningful change. This role requires someone who thrives in fast‑paced, purpose‑oriented environments; someone who is curious, energized by big challenges, and excited by the opportunity to shape the reputation and impact of an organization committed to improving health for all.
This individual will set and execute integrated communications strategies that elevate our brand, strengthen trust, and support enterprise‑level growth. They will partner closely with our leadership team, providing strategic counsel on media strategy, issues management, and high‑stakes internal and external communications. They will bring creativity, clarity, and conviction — and inspire others to do the same.
This is a role for a builder: someone who wants to innovate, connect teams, develop talent, and leave things better than they found them. Someone who is passionate about our mission and motivated by the chance to help shape the future of healthcare.
Responsibilities
KEY RESPONSIBILITIES
Enterprise Strategy & Leadership
Develop and lead enterprise-wide communications strategies aligned with business objectives and our mission-driven brand.Serve as a trusted advisor to leadership — bringing strategic insight, professional confidence, and a calm, clear presence in moments of complexity.Proactively anticipate emerging issues and bring thoughtful, creative solutions that protect and strengthen our reputation.Collaborate across the organization to ensure communications are aligned, coordinated, and fueling a culture of transparency, innovation, and shared purpose.Media Relations & Reputation Management
Oversee enterprise media strategy including proactive storytelling, issues response, and crisis readiness.Act as a senior spokesperson with poise, authenticity, and credibility; provide media coaching that empowers leaders to communicate confidently.Build strong relationships with national, trade, healthcare, business, and policy media (and build teams who have the same) — bringing a passion for engaging external audiences.Lead crisis communications planning and response with steadiness and strategic clarity.Public Disclosure & Stakeholder Communications
Direct the release of enterprise information to stakeholders including healthcare leaders, business partners, policymakers, and the public.Ensure communications meet legal and regulatory standards while remaining transparent, accessible, and grounded in our values.Lead messaging for sensitive, high‑visibility initiatives, bringing both precision and humanity to every communication moment.Internal Communications
Develop and execute a thoughtful internal communications plan that informs, educates and engages Joint Commission’s internal ambassadorsLead responsibility for upleveling and infusing creativity into fully activating all internal channels across the enterpriseDigital & Social Media Leadership
Shape and steward our enterprise social strategy (organic and paid), elevating our digital presence with content that reflects our mission and voice.Oversee insights and analytics to guide smart decision-making, experimentation, and continuous learning.Ensure social ecosystems support broader communications and brand priorities with consistency and purpose.Content & Messaging Excellence
Guide the creation of compelling, high-impact content for executives, media, digital channels, and enterprise initiatives.Champion cohesive messaging and narrative frameworks that strengthen organizational clarity and alignment.Foster a culture of storytelling — encouraging creativity, curiosity, and courage in how we communicate.Team Leadership & Operational Excellence
Lead and inspire a high-performing team with a leadership style that builds trust, encourages innovation, and nurtures professional growth.Manage agency and vendor relationships with a focus on excellence, partnership, and impact.Build systems, workflows, and decision frameworks that support scale, efficiency, and high standards of quality.Measurement & Continuous Improvement
Define and monitor KPIs that demonstrate communications impact and alignment to enterprise strategy.Use data to guide thoughtful improvements, encourage experimentation, and communicate value to leadership.Foster a culture of learning — where curiosity, insight, and innovation are embraced.Other Duties
Perform other responsibilities as assigned in support of enterprise goals. Qualifications
Knowledge, Skills, and Abilities
Bachelor’s degree in communications, Journalism, Marketing, or related field required; Master’s degree preferred.10–15+ years of progressively responsible experience in corporate or agency communications, including leadership roles.Proven success operating in complex, regulated, or global environments; healthcare experience strongly preferred.Demonstrated ability to advise senior executives with confidence, clarity, and strategic insight.Deep experience in media relations, crisis communications, digital/social strategy, and content development.Strong people leadership experience with a passion for coaching, developing, and inspiring teams.Exceptional written, verbal, and executive communication skills.High emotional intelligence; ability to influence across the organization with diplomacy, clarity, and conviction.A strong cultural fit — energized by mission, curious by nature, collaborative in approach, purpose-driven in work, and excited by the opportunity to make a meaningful difference.
Min USD $150,000.00/year Max USD $200,000.00/year Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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