Our client, a leading technology firm, is seeking a Senior Desktop Systems to join their team. As a Senior Desktop Systems, you will be part of the IT Support Department supporting various teams. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a proactive attitude which will align successfully in the organization. **Job Title:** Senior Desktop Systems **Location:** Milpitas, CA **Pay Range:** $45 per hour **Shift:** 8 am - 5 pm, Monday to Friday **What's the Job?** + Provide on-site and remote support to clients for IT systems, hardware, and software issues. + Diagnose and troubleshoot issues related to Windows OS, servers, and Microsoft 365 environments. + Serve as an escalation point for Tier 1 technicians and mentor junior support staff. + Document and manage tickets within SLA guidelines using ITSM tools, i.e., FreshService. + Ensure adherence to ticketing, escalation, and time entry protocols. **What's Needed?** + 5–7 years of hands-on IT support experience, preferably in a technology setting. + Strong foundation in computer hardware, software, and Windows administration. + Experience supporting Microsoft 365, Azure/Entra, Intune, SharePoint, and Teams. + Familiarity with network troubleshooting (firewalls, switches, access points). + Proficiency with remote support tools and ticketing systems (FreshService preferred). **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Chance to mentor and develop junior staff, enhancing your leadership skills. + Engagement with a diverse range of clients and technologies. + Professional growth through hands-on experience and challenges. + Be part of a supportive team that values your contributions. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.