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**ONSITE IN INDIANAPOLIS, IN**

Required Skills:

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasksOutstanding written and oral communication skillsDemonstrated experience providing excellent customer serviceStrong experience troubleshooting Windows Operating SystemsExperience imaging PCs using IntuneAbility to work with a sense of urgency and strong attention to detailStrong analytical and critical thinking skillsExperience using an enterprise ticketing system such as ServiceNow or JIRAExperience troubleshooting and supporting Microsoft O365 as well as working within Active DirectoryExperience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Desired Skills:

Experience supporting and troubleshooting Macs a plusExperience mentoring and or training others a plusAssociates Degree in Computer related field

Description of Role/Responsibilities/Project:

The Senior Desktop Support Analyst is responsible for overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment. This role includes diagnosing and resolving technical issues, managing lifecycle processes, and training deskside support staff to perform at a high level. Key areas of responsibility include break/fix support, inventory management, hardware/software lifecycle, endpoint security, and mobile device management (MDM).

1440787DR_1765982990 To Apply for this Job Click Here