Senior Customer Technical Support Specialist - (755) Share this job as a link in your status update to LinkedIn. Job Title Senior Customer Technical Support Specialist Location Dahlgren, VA 22448 US (Primary) Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description EPS Corporation is seeking a highly skilledSenior Customer Technical Support Specialistto join our dynamic team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using enterprise-level tools. Requirements Key Responsibilities + Provide advanced technical support to end users in Industry, Federal, or DoD environments. + Troubleshoot, diagnose, and resolve complex issues using help desk systems such asBMC RemedyorServiceNow. + Escalate issues as needed and ensure timely resolution in compliance with established service-level agreements (SLAs). + Maintain accurate documentation of all support activities, incident reports, and resolutions. + Support system access requests, password resets, and account management following established security protocols. + Collaborate with cross-functional teams to improve help desk efficiency and user satisfaction. Required Qualifications + Six (6) yearsof professional experience in Industry, Federal, or DoD Help Desk Support. + Hands-on experience withBMC Remedy,ServiceNow, or similar help desk management tools. + Must meetDoD IAT Level IIIcertification requirements (e.g., CASP+, CISSP, or equivalent). + Must hold an activeT3 investigationandSecret Security Clearance. + Strong communication, analytical, and customer service skills. Preferred Qualifications + Experience supporting classified environments or secure networks. + Familiarity with ITIL processes and service management best practices. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret